Anti-Social Behaviour LAH Advisor

Full Job Description

Fixed Term Contract/Secondment for 12 months

Full Time 37 hours per week (usual business hours 0830 - 1700 Monday - Friday)

Band : 8 Salary: £33,945 - £36,647 p.a.  

Location: Somerstown Housing Office (but expected to work from any area housing office)

Who are we?

This role is based in the Housing, Neighbourhood and Building Services directorate. The Local Authority Housing (LAH) Anti-Social Behaviour unit provides support to the LAH teams to 'to help stop ASB that affects residents or their local area'. 

The ASBU does not take cases away from the area housing teams, but instead works with them to obtain the evidence, support the witnesses, and take the appropriate action to resolve antisocial behaviour and breach of tenancy. The purpose of the team is not to de-skill, but to motivate area housing teams by providing practical support and ensure our response to neighbour nuisance and antisocial behaviour is coordinated and timely.

The ASBU is committed to encourage, develop and support joint agency working between the Local Authority housing department, other council departments and outside agencies and provides a comprehensive information and support service to all front line officers dealing with neighbour nuisance and antisocial behaviour.

What is the role?

This role reports to ASBU Manager. This is an exciting opportunity for staff with experience of managing neighbour nuisance/conflict who want to provide an excellent service to customers. 

As a specialist officer you will focus on early intervention and prevention strategies and work with customers to resolve matters speedily.

In addition you will be responsible for dealing with the more serious cases of neighbour nuisance and antisocial behaviour, preparing witness statements, Injunction/Possession Applications/other legal remedies and attending Court when required. This will all be working alongside Housing Officers. 

The post requires a high standard of written communication, a willingness to work on your own initiative and the ability to change people’s behaviour.

To effectively manage and resolve cases of serious, complex and/or persistent anti-social behaviour by undertaking detailed investigations, gathering evidence, supporting witnesses and perpetrators, preparing files for court and giving evidence.

You will need to attend public meetings, often held outside normal working hours.

You will liaise with elected representatives and senior officers from other departments/partner agencies as appropriate.

Who is the person?

You will:

1. Be an experienced professional with an extensive knowledge of partnership working and problem resolution in a multi-agency environment.
2. Have an understanding of current legislation relating to antisocial behaviour, social housing, tenancy enforcement and homelessness, as well a good understanding of associated enforcement tools and legal remedies available, and how to access them.
3. Be able to demonstrate excellent practical skills in taking actions to enforce breach of tenancy.
4. Be confident to work using your own initiative and make decisions. You will have the ability to make quick and correct assessments of the seriousness and priority of a new case, or of a newly reported incident on an existing case, and then know what to do. This will include being able to deal with emergency cases (identifying what an emergency is and what the appropriate response is).
5. Have the ability to work efficiently and effectively with limited supervision.
6. Have excellent problem solving skills and an in-depth knowledge of how to manage and resolve cases, be able to draft action plans, to seek advice and support from colleagues and to draw attention to urgent cases.
7. Have the ability to build trust and confidence with your clients as you will be required to provide witness support to residents, complainants and victims. This can include persuading as many as possible to sign statements and attend court.
8. Have excellent record keeping skills and be able to demonstrate an understanding of the central role good record keeping plays in being successful.
9. Be able to work well in a team, listening carefully to your colleagues and working with them as part of a team when focusing on difficult cases that are not always your own.
10. Be flexible and adaptable and receptive to change. ASB legislation is ever changing, with new case problems and evolving best practices. The ASB Advisor must adopt a flexible and open minded approach to his or her work, always wanting to learn and always wanting to improve his or her personal response.
11. Have excellent communication skills, both written and verbal and the ability to communicate at all levels. The role requires you to keep good case records, produce clear and well written letters, concise but clear database entries, and case files with lists of witnesses, photographs, correspondence and other evidence. In addition you will be required to draft detailed witness and housing officer statements to court standard as well as drafting Notices with regards to antisocial behaviour. You will be required to conduct quality Initial Complainant and ‘perpetrator’ interviews.
12. Demonstrate an understanding of Magistrates and County Court procedures, Court Orders, breaches of court orders and the subsequent consequences of breach.

Additional Information:

You will need to be mobile as you will be visiting clients in their homes and attending meetings at different locations. Therefore, it would be an advantage if you have a current driving licence and daily use of a vehicle. A use of car mileage allowance is payable.

If you have any questions or would like to have an informal chat about the role please contact Lauren Taylor (Head of Community Safety) on

Closing date: 21st January 2024

Assessments/interviews: 1st & 2nd February 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile.

If applying as a secondment you will need permission from your current line manager releasing you for this secondment.  Please state you have this on your application.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. 

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• Flexible / hybrid working 
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans