Application Support Specialist

Full Job Description

IT Application Support Specialist

• London, Finsbury Circus
• Day Rate Contract: £290 Per Day Inside IR35
• 6 Month Contract
• 37.5 hours per week, Monday to Friday, covering shift hours from 8 am to 6 pm
• Hybrid working (60:40)
• Team Size: Team of 4 on a shift Rota

Are you a tech-savvy problem-solver with a passion for providing excellent customer service? We're looking for an IT Application Support Specialist to join a hybrid team in central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues.

Essential Skills

• ITIL (must-have)
• Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in)
• ServiceNow (for incident management)
• Azure Virtual Desktop (AVD)
• Microsoft Dynamics 365 (D365)
• Office 365 Suite
• Bespoke Application Support

Your Responsibilities

• As an Application Support Specialist, you will provide technical support for a bespoke Valuations platform and other business applications.
• Maintain, update, and configure applications to ensure seamless operation.
• Collaborate with your team and external partners to resolve technical issues.
• Offer top-notch customer service, managing incidents and escalations efficiently.
• Conduct testing on new and existing systems to ensure integrity and robustness.
• Work with business stakeholders to understand their needs and suggest improvements to applications and processes.
• Uphold ITIL framework guidelines to maintain high standards in service delivery.

What We're Looking For

• Strong communication skills (verbal and written).
• Ability to work in a team environment and manage tasks independently.
• Excellent time management and multi-tasking skills.
• Logical thinking, reliability, and determination.
• Experience in delivering high-quality customer service and collaborating in a small team.

How to Apply

To apply for this position, please submit your CV and cover letter.
We look forward to receiving your application.