Apprentice Customer Service Consultant

Full Job Description

About Epos Now:

Epos Now is a pioneering cloud-based business operating within the payments and point-of-sale (POS) industry, driven by a global workforce dedicated to supporting customers in over 71 countries. Our commitment to cutting-edge technology and exceptional service sets us apart in a competitive market.

Position Overview:

As an Apprentice Customer Service Consultant at Epos Now, you will embark on a comprehensive learning journey designed to develop your skills and knowledge across all aspects of our service processes. From welcoming new customers and providing training to deepening your understanding of our platform and services to resolve technical queries, you will play a vital role in ensuring our customers' satisfaction. This apprenticeship program will also lead to the attainment of a Level 2 qualification in Customer Service, delivered in collaboration with our training partner, Learning Curve.

Key Responsibilities:

Welcome and assist new customers, ensuring a seamless onboarding process.

Provide training to customers on our platform and services.

Develop expertise in our products and services to effectively resolve technical inquiries.

Maintain a high level of customer satisfaction by offering exceptional service and support.

Collaborate with team members to achieve departmental and company-wide objectives.

Actively contribute to the implementation of Epos Now's values in daily operations.

Qualifications and Skills:

Confident, outgoing, and proactive attitude.

Strong desire to succeed and achieve personal and professional growth.

Positive approach and a passion for delivering exceptional customer service.

Excellent verbal and written communication skills across various mediums.

Exceptional organisational skills, keen attention to detail, and the ability to prioritise tasks efficiently.

Genuine interest in technology and a willingness to learn about our products.

Commitment to uphold Epos Now's mission and values.

Epos Now Mission and Values:

At Epos Now, we are a technology-first business that places great importance on the success and well-being of our employees. Our culture is built on trust, inclusivity, and empathy.

We are dedicated to:

• Putting the customer first, with a focus on being the global champion of SMEs and the high street.
• Providing innovative technology solutions that empower our customers to compete effectively.
• Making decisions rooted in trust and ethical conduct.
• Wholeheartedly believing in and supporting our vision and mission.
• Taking ownership of situations and striving to leave them in a better state.
• Fostering a collaborative and supportive environment that celebrates shared success.

Apprenticeship Targets:

Throughout your apprenticeship, you will have clear targets in each area of development, aligning with Epos Now's values and mission. These targets will guide your growth as a Customer Service Consultant  and ensure your contributions positively impact our customers and the company.

If you are a motivated individual with a passion for technology, a dedication to exceptional customer service, and a desire to grow in a dynamic environment, we invite you to join us on this exciting journey.

Epos Now is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Our next assessment centre will be held in November