Apprentice IS Support Technician | Headquarters

Full Job Description

IS Technical Assistant (Support Technician Apprenticeship)
Force Headquarters
Grade B - £23,121 
18 Months

Rose Hill HQ & Riverside College.

Merseyside Police are looking for a standout candidate to join our talented and experienced ICT department. As an apprentice you will provide specialist support and advice to our 7,000 employees, on 120 IT Systems and Services used by Merseyside Police with a focus on network support.  In addition, you will gain experience in different areas of the ICT department. The role will be both desk-based and have an opportunity to visit police sites. In this role you will be working towards your level 3  Qualification .

If you're looking for a way to help your community, gain professional business qualifications and  get paid while you learn, our Apprentice IS Technical Assistant- Support Technician pathway might be the right next step for you.

All you need to do is read the JDQ attached to this advert (see below) and then submit your application, along with a 1,000 word personal statement based on our Leadership Framework and please attach your qualifications.

Places are competitive and highly sought-after those who qualify but do not immediately land will be added to our talent pool!

Did you know?

Merseyside Police was awarded Large Employer Apprentice Employer of the Year  2021?

87% of apprentices with Merseyside Police earn a promotion  within just 12 months of completing their training?

98%  of our clerical apprentices stay working with us after they finish training?

Our salary is highly competitive? Work as an Apprentice IS Technical support Assistant ( Support technician) with Merseyside Police and you will be paid a full working wage !

Principle Accountabilities 

• Provide technical support through a range of communication channels.
• Incident diagnosis, investigation and resolution using the required troubleshooting methodology and tools and recording of these activities on an IT Service Management system. 
• Liaise with ICT Helpdesk in relation to the monitoring and tracking of system faults to ensure they are dealt with in a timely and effective manner. 
• Liaise with other IT support teams.  
• Gain an understanding of a variety of support disciplines from first to third line support.

Knowledge and Experience

Desired skills

• Proficient in using the Microsoft office packages, primarily Word, and Excel.
• Computer literate.
• An understanding of IT technology and hardware devices.
• Awareness of cloud technologies.

Personal qualities

• Able to work independently and efficiently to meet deadlines.
• Self-motivated, attention to detail, and organised.
• Works well as part of a team or independently.
• Good communication skills, both verbal and written.
• Have an interest in Technology.
• Honest, hardworking, and flexible.
• An awareness of diversity, equality and inclusion.
• Good problem-solving skills and methodical.

Essential qualifications

• GCSE Grades A* - C (9-4 equivalent) in Maths and English.
• 3 x A Level (A* - C) or equivalent.
• A science or technology qualification is desirable but not essential.

Having a passion for IT will help Information Communications Technician apprentices gain the most out of their apprenticeship programme.

Please provide a 1,000 word personal statement based on our Leadership Framework and please attach your qualifications

Click here for the JDQ

Click here for the Leadership Framework