Apprenticeship Delivery Manager

Full Job Description

About Us

We were established as a management consultancy in 2010. Over the years, we provided flexible and innovative consultancy support to a wide range of clients from public, private and voluntary sector, with a specialism in health and care workforce planning and development. 

We have been delivering apprenticeship training since 2021.

At Community Matters we are dedicated to making a positive impact on the communities we serve. Social responsibility is not just something we do as an add on to our day-to-day work: it is at the centre of everything we do. We strive to create meaningful connections and drive tangible change that impacts on people’s lives. Our work is about fostering inclusivity, empowerment, and sustainability in everything we do. 

Embracing diversity and encouraging innovation is at the heart of our organisation; we value the unique perspectives and talents each team member brings to the table. Our team is built on open communication, mutual respect, and a supportive environment where everyone has the opportunity to develop both personally and professionally. The wellbeing and development of our employees is our top priority.  

Joining Community Matters means contributing to meaningful projects that have a real, lasting impact on our communities. Here, you'll find a dynamic and inclusive workplace where your ideas are valued, your voice is heard, and your potential is nurtured. If you're passionate about making a difference and thrive in a collaborative environment, we invite you to explore the opportunities awaiting you at Community Matters. Together, through trust, innovation and quality, we can improve opportunities for all. 

Job Summary

This role holds the overall responsibility of apprenticeship programmes, ensuring they are delivered to high standards, with good end point assessment success rates and minimal attrition. The post holder is expected to take ownership of the apprenticeship delivery as a whole; identify problems and issues before they arise, be solution focussed and creative in identifying and developing solutions, and able to mobilise the team when implementing these solutions.

Expert knowledge on apprenticeships including setting up Digital Apprenticeship Service (DAS) accounts, levy arrangements and transfers, apprenticeship standards and frameworks, end point assessments, monitoring delivery and ensuring compliance, working within ESFA rules and regulations, and monthly submission of ILR is essential.

The post holder will report to the Apprenticeship Business Development Manager and ensure that the delivery of apprenticeships is in line with employer needs, demands and expectations. 

Previous significant experience of apprenticeship programmes, including training models, assessment practices, working with quality assurance, adhering to regulations, funding models and compliance requirements are also essential. 

This post has a salary range of £50,000 to £55,500 Gross per annum (Pro-Rata). This is a part time position for 22.5 hours (3 days) per week.

Key Responsibilities

Apprenticeship programme development

• Developing high quality apprenticeship training programmes in response to employer demand. 
• Creating high quality teaching materials, with the support of tutors/assessors, including presentations, assignments, task sheets, learning logs, videos, articles, resource lists and other materials. 
• Ensuring that all delivery programmes’ curriculum covers relevant apprenticeship standards fully
• Creating a delivery timetable for required modules for tutoring and assessing in line with apprenticeship standards
• Mapping modules to apprenticeship standards (duties, knowledge, skills and behaviours)
• Keeping a high level risks and issues register and management plan to ensure swift and effective mitigating actions
• Undertaking detailed planning to ensure all apprenticeship standards are delivered at a high quality standard, within agreed timelines and to budget
• Leading on building the programme in Aptem (current online management portal for apprenticeships)
• Introducing additional training modules or approaches to respond to sector/employer specific needs

Training delivery

• Supporting line managers and learners for onboarding and throughout the programme.
• Leading on the recruitment of suitably qualified, competent tutors and assessors
• Managing tutors and assessors for the day-to-day delivery of apprenticeship training. Ensuring all tutoring sessions and assessments are well planned. Signing off lesson plans and delivery resources.
• Coaching tutors and assessors, and ensuring lessons are interactive and engaging for the learners.
• Ensuring online learner monitoring systems (currently Aptem) are used effectively by tutors and assessors
• Ensuring apprentices’ work is marked in a timely manner with quality and comprehensive feedback as part of the marking process
• Monitoring all progress reviews to ensure that these provide a detailed overview of each apprentice’s learning progress
• Identifying issues and problems quickly and, working with tutors/assessors, line managers and learners, coming up with creative solutions 
• Identifying apprentice attrition risks and creating support plans to prevent these
• Producing and presenting high quality reports and presentations
• Keeping abreast on information on ESFA and Institute of Apprenticeship requirements; ensuring Community Matters delivers all requirements to maintain its status as an approved provider
• Capturing all learning and ensuring these are considered for future delivery

End Point Assessments

• Ensuring that EPA requirements are monitored and assessment plans are integrated into the delivery of programmes
• Managing the gateway reviews and learners being put forward for EPA
• Ensuring learners are well prepared for the end point assessment through the programme, and supported to build a high-quality portfolio of evidence

Reporting and Compliance

• Ensuring Community Matters is ready for any inspection at all times 
• Ensuring that the success rates meet ESFA accountability frameworks – monitor the programmes to ensure timely action is taken to achieve the success rates required. 
• Supporting up-to-date financial projections for each programme, ensuring tolerance thresholds and viability is constantly tracked and reviewed
• Managing ESFA funding claims through ILR submissions, ensuring compliancy and accuracy.
• Providing leadership for preparing Community Matters for OFSTED inspections; identifying areas of improvement and ensuring necessary actions are taken to deliver the necessary improvement
• Ensuring apprenticeships delivered by Community Matters meet the needs of employers, and that the apprenticeships are employer led
• Leading the planning, development, delivery and monitoring of apprenticeships ensuring high quality delivery standards
• Creating a feedback mechanism and capturing learner feedback

Person Specification

Qualifications

Essential

• Hold one of the following qualifications or equivalent: 1- A1/D32; 2- Training, Assessment or Quality Assurance award (e.g. CAVA, ENB998, FEW, MIPP, PGCE, L4 Cert Education); 3- Level 4 Award in Education and Training (previously PTLLS)

Desirable

• Has a degree, equivalent qualification or equivalent relevant experience
• Leadership and Management qualifications
• Project Management qualification/training or equivalent relevant experience

Experience

Essential

• Managing, coordinating or delivering apprenticeship programmes 
• Managing people 
• Delivering and assessing vocational qualifications
• Creating curriculum, lesson plans and learning materials
• Working with awarding bodies and end point assessment organisations

Desirable

• Successful management of projects, with demonstrable achievements 
• Senior management experience

Skills/Abilities

Essential

• Ability to participate in teaching, supervising and assessment of learners
• Excellent communication skills both verbally and in writing
• People management and supervision skills
• Strong presentation skills
• Highly organised with an ability to manage multiple projects in a deadline intensive, multiple stakeholder environment
• Excellent IT skills – competent in using office applications including virtual platforms (e.g. Microsoft Teams)
• Problem solving skills - quickly anticipating likely areas of conflict/arising issues and taking an autonomous decision whether to undertake preventative action or facilitate a managed resolution
• Critical thinking
• Ability to prioritise and manage own workload to achieve the best outcomes
• Ability to provide constructive feedback

Desirable

• Ability to carry out research and analyse findings
• Change management skills

Knowledge

Essential

• Good knowledge of apprenticeships, standards and frameworks, work-based learning or related programmes, with reference to compliance, management of employer relationship and apprentice data
• Good working knowledge of apprenticeship levy
• Good knowledge of Digital Apprenticeship Service (DAS) accounts
• Understanding of financial management of apprenticeships
• Knowledge of training methodology: Analysis, Development, Design, Implementation/Delivery, Evaluation
• Familiarity with the strategic direction and legislative framework for apprenticeships, and any expected changes

Qualities

• Ability to think outside the box: devising new and innovative ways to carry out tasks, solve problems and meet challenges. 
• Demonstrate genuine commitment to the job with a high level of energy and enthusiasm
• Able to take initiative
• Demonstrate a “can do” attitude and positivity in the job
• Tact and diplomacy
• Keeping abreast of latest thinking, new trends and developments in a wide range of relevant areas, and applying/taking actions accordingly
• Commitment to equal opportunities
• Flexible and self-motivated
• Demonstrating professionalism at all times, including attire, communication and attitudes
• Being personable and approachable
• Having a strong sense of time management, including punctuality