Arlo Europe eCommerce Sales Manager (Amazon)

Full Job Description

Arlo Europe , part of Verisure, is seeking a talented, innovative, passionate Amazon Sales Manager to be based in London Victoria or Antony Paris (French Language required) . The role will be part of the Amazon Sales Team and will directly report into our Head of Amazon Sales, based in the UK and will work closely with Marketing and Finance departments.

The company’s success depends on its people, and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.   

Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail.  Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.

Today, Verisure does not focus on e-commerce and retail channels.  Instead, we drive our core go to market channels: direct field sales, Alliances, and telesales.  The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities. 

Arlo Europe is a division that is the leader on the Smart Home Market in Europe . We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away.

Arlo Europe is present in 49+ Countries and its expansion is continuing rapidly.

• Own an EU Marketplace
• Contribute to the end-to-end management of our Arlo portfolio. This includes but is not limited to execution and product merchandising, promotions (including tactical and strategic planning), inventory (sales in and out), critical product launches.
  • Developing the current Amazon 1P offering and ensuring this can evolve with the platform to drive the best possible profit performance whilst ensuring optimal customer proposition.
  • Managing all activity on Amazon platform including catalogue management, A+ content, PPC campaign management, and all-round optimization.
  • SEO, content & product proposition analysis bespoke for UK end-consumers.
  • Fully understand the competitive environment on Amazon and develop the appropriate plans to the be category leader.
  • Learn to create proposals and participate in maintaining a strong overall relationship with Amazon.
  • Plan and prioritise sales calls and customer contact towards maximizing sales and achieving agreed business objectives.
• Interact with marketing budgets and spend at channel and account level.
• Develop and leverage a presence on Amazon to drive Arlo as the category leader.
• Identify, develop, and handle sales opportunities with the Amazon regional counterpart.
• Weekly reporting and forecasting.
• Follow up on product, pricing, and margins according to agreed aims.
• Maintain and develop existing and new partners through appropriate propositions and ethical sales methods, and meaningful internal liaison to optimize quality of service, business growth, and customer satisfaction.
• Use customer and prospect contact activities, tools and systems, and update relevant information held in these systems.
• Respond to and follow up sales enquiries by telephone, email and personal visits.
• Interface with other departments, both internally and externally, as needed to support customer accounts and resolve any issues that may arise.

Permanent hire based in London Victoria, UK or Antony, Paris, France (Hybrid).

Direct reporting line into the Head of Amazon Sales based in London Victoria, UK

• You are fluent in English and French (ideally native)
• Be very ambitious, have no ceiling on how much they can grow the account and move the dial on business performance.
• You are interested in all areas of sales and dedicated to representing and building a strong brand.
• You have ecommerce (Sales or Marketing) experience and would like to expand your knowledge of the Amazon eco-system (or have Amazon experience already).
• You are an excellent team player and enjoy working in an international team.
• You have already gained initial sales/marketing experience.
• Be able to commute to the London Victoria office / Antony Paris office 3 times a week.

• Action oriented individual with a proven drive for results.
• Excellent communication and interpersonal skills.
• Digitally fluent with MS Excel, PowerPoint and various online and reporting tools.
• Capable of building productive relationships internally and externally across management and functional levels.
• Excellent problem identification and remediation skills.

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 5 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 26,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

35 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.