Assessment Officer Income and Debt

Full Job Description

Assessment Officer Income and Debt

Enfield


Working as part of the rent collection service for tenants of Housing Gateway Ltd, you will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, you will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.

Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.