Assistant Manager Rolex One Hyde Park

PURPOSE OF ROLE

Assisting the Store Manager in motivating and inspiring the team to achieve individual and store KPI’s, ensuring the individual and collective skills of the team are utilized effectively to assure a great colleague and client experience and to optimise the profitability of the boutique.

KEY RESPONSIBILITIES / ACCOUNTABILITY

• Ensuring the Bucherer Way is followed and adhered to in the whole selling cycle and that team members are regularly updated and refreshed in the steps of the service proposition.
• Train, motivate, manage and coach team members to reflect brand selling strategies to achieve individual and store KPI’s.
• Support manager in working with Marketing to promote in-store events. Assisting with admin and coordination where needed.
• Driving sales, handling difficult and/or complicated sales, cash management, and follow-up with clients.
• Communication and monitoring of all sales targets and KPI’s, by brand and salesperson. Taking responsibility for the achievement of all KPI’s within the team.
• Support manager in ensuring mystery shopping standards are in line with brand requirements and following up with management, coaching and support where needed.
• In the Manager’s absence, holding daily and weekly staff briefings.
• Assisting the Manager in identifying training needs and liaising with brands to arrange appropriate learning sessions and tools for all team members.
• Assisting the Manager where appropriate in salesperson recruitment.
• Assisting in administration duties, including compliance, stock taking, scheduling and filing.
• Support manager in ensuring all team members receive reviews and appraisals in line with business goals.
• Assisting the Manager in weekly trade reporting, conversion reports and CRM where appropriate.
• In the Manager’s absence, Liaise with Security contractors and cascade information concerning ongoing potential fraud or robbery threats to the business.
• Supporting manager in delivering an excellent back of house operation that supports the needs of the boutique and facilitates optimal trading results in a safe and secure manner. Partnering with the Safety and Security Manager where needed.
• Assisting Manager with the continuous development of high potentials within the boutique.
• Responsible for ensuring that boutique is compliant with all Bucherer policies relating to business ethics and Code of Conduct.

The above is representative of the main responsibilities of the role but is not an exhaustive list. Other reasonable duties may be assigned .

PRACTICAL / TECHNICAL KNOW HOW

• 3-5 years previous experience in a supervisory / people management role
• Experience of working within a luxury retail environment with excellent industry knowledge
• Excellent people development skills, identifies and employs a variety of techniques to support the development of others, covering skills, knowledge, and behaviour.
• Knowledge of compliance, working in accordance with Bucherer UK compliance and policies

PERSON SPEC

Inspiration / Excellence / Speed / Accountability / Inclusion*

• Demonstrates passion, motivation, commitment and engagement
• Excellent leadership and role model behaviour, inspiring the team and demonstrating professionalism at all times, especially when under pressure.
• Builds and maintains positive working relationships with internal stakeholders and commercial partners
• Excellent communication skills, transferring information effectively both verbally and in writing; knowing how to listen and question appropriately in order to confirm understanding.
• Choosing and adapting the form of communication to best suit the needs of the recipient(s).
• Manages any internal conflicts respectfully and with diplomacy, understanding and empathising with the needs of the recipient(s).
• Driven to succeed and strives to meet and exceed targets
• Customer focussed with the desire to deliver exceptional client service and hospitality
• Conscientious and strives for the highest quality standards
• Self-starter who is keen to adapt, learn and evolve within role.