Assistant Stewarding Manager

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. 

An exceptional opportunity presents itself for an Assistant Stewarding Manager to be part of an iconic London Opening.

Reporting into Stewarding Manager, you will working with the Stewarding manager overseeing all aspects of Stewarding including crockery and cutlery, inventory management, cleaners and kitchen porters. Managing food hygiene and cleaning standards across the back of house areas.

You will work in close contact with front and back of house managers ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically as the Assistant Stewarding Manager:

• Managing stock control, wastage/breakages, and labour.
• Training, and managing all members of the stewarding team.
• Managing food hygiene standards including HACCP and COSHH.
• Working with internal and external staff and agencies.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships including problem solving and complaint handling.
• Preparing the department for service and managing time sensitive targets.
• Work closely with the wider food and beverage team.

What are we looking for?

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role
• Market knowledge of competitors and event industry trends
• Strong food and beverage knowledge
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.