Assistant Store Manager
Job Details
Full Job Description
Assistant Store Manager
Reporting To: Store
Manager
Who are Bird & Blend Tea Company?
Bird &
Blend was set up and is run by Krisi and Mike, who met whilst studying
Politics (of all things!) at university. Starting off packing tea in
their bedroom and attending markets, building Bird & Blend from
scratch while staying true to our ethos and values has been Krisi and
Mike’s passion. Now with an awesome team, multiple retail stores & a
thriving international online store, Bird & Blend is leading the way
in tea innovation in the UK. You can read heaps more information about
us and our mission here:
The Business Context & Purpose
- Currently ~ 160 employees over our warehouse , 14 retail
locations across the UK, and support centre functions. In the next
couple of years we intend to expand the retail network to include a
total of 24 stores.
- Over next 3 years our purpose is to To be
known & loved as a great place to work, that empowers our people
to:
1. Deliver awesome experiences that make our customers
smile
2. Build a community of ambassadors to tell the story and
spread the word
3. Develop trailblazing products & experiences in
our magical world of tea
Why We Need You
Alongside the store manager the role Assistant Manager will be to
lead the store team in creating fun, interactive and exceptional
customer experiences in our Bird & Blend stores! Maintaining a
commercial, safe and ethical environment for our store teams and
customers alike. You will be responsible for Ensuring every single
person that walks through the door gets an exceptional Bird & Blend
experience, provided by an empowered, passionate + happy team.
Core Responsibilities
● Driving the commercial aspect
of the store to achieve it’s KPI’s
● Ensuring the store and its
team members are always maximising every opportunity to spread the
Bird & Blend word to as many people as possible, including those who
may not be inside the store!
● Supporting the Store Manager in
setting team objectives and supporting your team in delivering them
through feedback and training
● Understanding and analysing KPI
performance, identifying areas of opportunity and creating new
strategy with the Store Manager to deliver this performance
● In
the absence of the Store Manager, stepping into their role to be fully
responsible for their stores performance and deputising until the
Store Manager is back in situ
● Supporting with People
Management for the store team including recruitment, training,
development, team meetings, payroll etc.
● Responsible for
ordering and management of stock to ensure the store is efficiently
but sufficiently stocked and that traceability, rotation and batch
dating are up to date.
● Delivery of new products and seasonal
campaign activity including team training, visual merchandising and
drinks creation.
● Supporting with and delivering in store events
such as workshops and external events in the community.
●
Supporting the store manager with security, H&S, food hygiene,
cleanliness and safety at work requirements for your store.
●
Being aware of cost control including wages, purchases and
expenses
● Spreading best practice across areas of the business to
always be improving processes and activity when it comes to our retail
stores.Engage with our chariTEA of the month, communicating messaging
to the staff
● You are empowered to advocate for issues that are
important to the local community of your store
● Engage the
community surrounding your store, making connections with other
independent businesses
● As part of your role as a manager you
will be responsible for helping us reach our social and environmental
goals.
● You are required to ensure that our sustainability
strategy and targets are communicated to your team.
● Help us
reach our zero waste goals by ensuring that all store waste is
disposed of correctly and encourage staff and customers to use re-fill
options.
● Encourage efficient use of energy in your store
●
You are required to adhere to the environmental purchasing policy and
consider the environment before purchasing anything for your
store.
● Engage with our chariTEA of the month, communicating
messaging to the staff
● You are empowered to advocate for issues
that are important to the local community of your store
● Engage
the community surrounding your store, making connections with other
independent businesses
Skills, Experience & Attributes:
● Highly organised with the ability to plan ahead
● Excellent
communication skills
● A leader in delivering exceptional
experiences to customers, candidates and colleagues
● Analytical
with the ability to drive KPIs through experiences
● Basic HR &
performance management skills
● Intermediate Visual merchandising
skills
● Basic knowledge of profit and loss and aware of own
ability to impact this KPI
● Basic skills in recruitment
●
Basic knowledge of employment law
● Basic knowledge of H&S in the
workplace
● Basic knowledge in IT
We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
Assistant Store Manager
Bird & Blend Tea Co.
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