Assistant Store Manager

Full Job Description

Assistant Store Manager

Who are Bird & Blend Tea co? 

Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics (of all things!) at university.  Starting off packing tea in their bedroom and attending markets, building Bird & Blend from scratch while staying true to our ethos and values has been Krisi and Mike’s passion. Now with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

You can read heaps more information about us and our mission here:

What does an Assistant Store Manager do?

As an Assistant Store Manager you work alongside your Store Manager to learn every element of the Store Manager role. Our Assistant Managers are empowered to take the lead in the absence of their Manager, driving our exceptional Bird & Blend customer journey whilst energising and inspiring your team to follow suit. 

Our Store Managers, Assistant Managers and teams work incredibly hard to create a passionate, energetic and welcoming environment for our customers. Spreading Happiness and reimagining tea!

Assistant Managers are leaders, promoters & empowers and they have a genuine interest in people, be that coaching & developing the people in our teams or surprising and delighting the people that walk through our doors!

We want to create incredible Managers so alongside the above ASMs are also involved in all HR, Visual merchandising, admin, H&S, stock management , training and recruitment too! 

Our Assistant Store Managers work 40 hours a week and must be available to work 5/7 days which regularly include evenings and weekends. 

We have big plans to expand our retail units over the next few years so the ability to be mobile or relocate is desirable but not its not a deal breaker! 

What would my responsibilities be?

• Supporting your Store Manager in all aspects of store management. 

• Ensuring every single person that walks through our door gets an exceptional Bird & Blend experience, provided by an empowered, passionate + happy team. 
• Coaching & developing your team through observations and effective feedback.
• Ensuring your store and its team members are always maximizing every opportunity to spread the B&B word to as many people as possible, including those who may not be inside the store!
• To build and maintain fantastic product knowledge to share with your team and our customers
• To Learn all about our ordering and management of stock to ensure the store is efficiently but sufficiently stocked and that traceability, rotation and batch dating are up to date. 
• Being the in store champion for all new products and seasonal campaign activity including team training, visual merchandising and drinks creation. 
• Delivery of in store events such as workshops and external events in the community. 
• Working to embed the brand in the local community via events, wholesale, marketing and community engagement. 
• Opening and closing the store, security, H&S, food hygiene, cleanliness & standards etc

Does this sound like you?

• Has a love of people and delivering exceptional customer service.
• Is looking for career progression within a growing business.
• Is organised, creative and leads by example.
• Has experience in leading a small team.
• Has a good understanding of business KPIS and how to drive them through exceptional service.
• Wants to have fun at work and be part of an inspiring, hard working and dedicated team.
• Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey!)
• Wants to work for an Ethical brand, alongside like minded people who love to feel empowered daily.

Are there any perks?

Of course there are, for all your hard work you will get: 

• To be a member of a small independent who truly cares about its team and will support its team members in any areas in which they wish to grow.
• To be a member of a fun, friendly & supportive team who like to have fun at work. 

• Competitive Salary
• Free tea drinks when working 
• Monthly tea allowance and a generous staff discount
• Retail Trust Membership -Supporting your wellbeing
• Membership of company pension scheme (if applicable) 
• Holiday accrual that grows with loyalty
• Bike to work Scheme 
• Working Festival Spaces
• Enrolled into Flight School with a full development plan & pathway to your own store!

Now what? 

To get some support and top tips for creating your cover letter, click here: Cover letter top tips!

Applications without a covering letter are not considered. 

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

PS, We are also a living wage employer - Wahey!