Assistant Team Manager - Water and Broadband

Full Job Description

Assistant Team Manager – Water and Broadband

£25,000 + Bonus

Bolton/ Hybrid

Monday-Friday 08:30 am - 5 pm

We are on the hunt for an experienced customer focussed Assistant Team Manager to join our Quality & Pre-Live Team.

You’ll be responsible for managing relationships between customers and suppliers through your excellent customer service skills and the ability to set expectations across the board.

You’ll also be responsible for supporting teammates ensuring that the operation runs smoothly, and escalated supplier queries are handled quickly and effectively.

A Bit About Us

We’re the UK's favourite Energy Retailer, helping businesses and households make savings on their utilities. Since 2007 we’ve grown into one of the UK's leading energy comparison experts, carrying out almost 400,000 energy switches.

A Bit About the Role

You’ll be responsible for managing the relationships between Love Energy Savings’ customers and our suppliers. You’ll lead from the front utilising your exceptional customer service skills to support the Team Manager in assisting with both teammates and supplier queries - ensuring the team hits weekly and monthly KPI’s.

In addition, you’ll be responsible for covering the Team Manager’s duties in their absence including attending supplier meetings, interviewing, evaluating performance and coaching teammates.

A Bit About You

You’ll be a natural leader with proven experience from a customer service or account management role.

We are big on communication, so you’ll have great customer service skills and the ability to build strong working relationships both internally and externally. You’ll be empathetic and supportive but be able to challenge where necessary. Attention to detail is one of your strengths along with being a team player.

You’ll also have a good working knowledge of Microsoft Excel and the capability to learn new and varying IT systems.

Why Join LOVE?

Our Teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy Teammates result in happy customers, so we like to have a little fun along the way.

We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday – Friday with no weekends or late evenings, with the opportunity of spending 3 days in the office and 2 days from home.

Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.

 Working at Love has its perks! Take a look at some of our benefits…

• Access to Love Loyalty Club and exclusive shares.
• 25 days holiday plus an additional day service for each year of service, capped at 28 days, plus bank holidays.
• Hybrid working – 3 days office/ 2 days remote.
• Exciting social events including themed celebrations and parties, charity functions and conferences.
• Fantastic progression opportunity with clear succession planning and the opportunity to complete qualifications.
• Pension contributions.
• Ability to enrol in our healthcare scheme, awarded at a cost to the business when reaching 2 years’ service.

If you are ready to pursue the road to adventure, grow with a successful, award-winning energy consultancy, and work in a role you are destined to LOVE, don’t hold back! Get in touch!

* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

If you haven’t received a phone call or an invitation to interview after two to three weeks, unfortunately, you haven’t been successful on this occasion.