Associate IT Technician, Desktop Support Engineer

About the Role:

As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!

Primary Job Responsibilities:

• Troubleshoot and repair computer hardware, operating systems, and software
• Deploy new hire laptops and upgrade existing employees to new laptops
• Administer access, permissions, and privileges for on-site resources and cloud services
• Maintain clear and concise documentation of IT internal and user-facing processes
• Monitor hardware and software inventory and keep key IT equipment in stock
• Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs, and control organizational costs
• Investigate, understand, and resolve problems with local and remote infrastructure
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• 1+ years previous experience in technology related field or customer service is preferred
• Excellent customer service skills
• Strong computer literacy
• Previous experience using ticketing software
• Installing, configuring, and using a variety of operating systems (Windows 10, macOS, iOS, Android, Linux)
• Ability to lift and move objects up to 50 pounds
• Knowledge of Active Directory, Microsoft 365, and Okta preferred
• Demonstrated curiosity, desire to learn, and coachability
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Compensation

• Annual base salary: £33,000 - £38,000 dependent on experience
• Target annual bonus percentage: 7.5%

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives 
• Life cover

Emotional Health 

• Paid sabbatical program after four years
• Paid parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Minimum 25 days annual leave and volunteer days

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 8% Pension contribution
• Income protection
• Transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

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