Audio Visual Operations Manager
Job Details
Full Job Description
The Opportunity
This is a great
opportunity to join a Global Communications company as their
Operations Manager.
Your responsibilities will
include:
- Engineering Scheduling (AV diary management
Planning)
- Assisting engineers while onsite
- Booking engineer
travel
- Assigning engineers to projects/service calls
-
Ensuring all qualifications are current/booking engineers on courses
to expand their knowledge
- Finding engineering resource for
jobs/projects
- Approving Engineering overtime
- Approving
Engineering expenses
- Approving Engineering fuel car expenses
-
RAMS
- Booking responding to service call outs
- Sending service
job reports to customers
- Escalation point for customers and
general customer service
- RMAs Returns
- Validating approving
contractor timesheets
- Managing and responding to all support
emails requests
- Assigning engineer to service calls
-
Arranging install dates/scheduling with customers and any facilities
requirements
- Obtaining SOW from surveying engineer
- Ensuring
you have all kit equipment for project
- Organising delivery of
equipment logistics
- Ensuring update of stock sheet
And all
management of operations.
Based in Surrey, salary will be £50k
p.a. plus pension and benefits.
Your skills and
experience
The successful candidate will have Audio
Visual and Video Conferencing engineering experience and management
experience in this market. Ideally with international experience as
offices are worldwide due to the nature of the business.
You
will be an effective leader who has excellent communication skills,
both verbal and written.
You will focus on best practice and
awesome customer service.
The Organisation
Our client is a global communications and
conferencing company who provide secure and compliant video and audio
conferencing, event calls, audio-visual solutions and maintenance
services. They pride themselves on long-term relationships with many
financial blue-chip clients, where security and compliance are vital.
They make their products and services simple for everyone to use so
that you can concentrate on your own business
needs.
The Recruiter
AV Jobs are the
UK''s No. 1 recruiter in the Audio Visual and complementary
products marketplace, ensuring the best fit of client and candidate.