Avaya Telephony Engineer

This role will be a mixture of remote and office-based work in/around the Leeds area

Must have in-depth knowledge and the ability to use Avaya Site Administrator v6, to maintain and change over 50 IVR call flows, with the use of command lines.

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Desirable skills (not essential)

• Knowledge and the ability to administer Netcall Liberty Converse.
• Knowledge of Genesys CCaaS solution

Specific duties include:

Manage and administer over 50 call flows to business services needs

Manage and configure users and licenses

Remedy and incident or escalate where relevant.

Ability to liaise with Service partners, business stakeholders, and 3 rd party suppliers

Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds