Avaya Telephony Engineer
Job Details
Full Job Description
Avaya Telephony Engineer
Duration: 6 Months
Rate: Daily rate - negotiable
Location: Leeds & remote (hybrid working)
Start: ASAP
IR35 Status: Inside
We require an Avaya Telephony Engineer to support our public sector client's Avaya telephone system. You will be supporting over 15 service areas across the business with over 600 users.
This role will be a mixture of remote and office-based work in/around the Leeds area
Must have in-depth knowledge and the ability to use Avaya Site Administrator v6, to maintain and change over 50 IVR call flows, with the use of command lines.
A vaya Communication Manager CM6.3
Avaya CMS Supervisor v19
Avaya Experience Portal
Avaya System Manager
Avaya One-X Control Manager
Avaya One-X desktop application
Avaya Workforce Engagement Management (WEM)
Desirable skills (not essential)
- Knowledge and the ability to administer Netcall Liberty Converse.
- Knowledge of Genesys CCaaS solution
Specific duties include:
Manage and administer over 50 call flows to business services needs
Manage and configure users and licenses
Remedy and incident or escalate where relevant.
Ability to liaise with Service partners, business stakeholders, and 3 rd party suppliers
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Avaya Telephony Engineer
Certes
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.