Aviva Customer Solutions Centre Advisor

Job ID

2023-2453

# of Openings

3

Category

Customer Service

Min Salary

GBP £21,255.00/Yr.

Max Salary

GBP £24,000.00/Yr.

Hire Type

New

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?  As one of our dedicated Customer Solutions Advisors you will be the voice of the company and get our customers back normal to as quickly as possible.

The Role;  

Our  Customer Solutions Centre Advisor s   are the face of Solus ,  demonst rating our values and work principles, and those of Aviva .   You will be the first point of contact for customers over the telephone .  P roviding solutions regarding the repair of their vehicle using interpersonal skills and our in-house diagnostic tools (full training will be provided).   

The team w ork together to create a supportive and collaborative environment, which focuses on the customer and what matters to them.  Our  Customer Solutions Centre Advisors  i dentify opportunities  to  promote customer satisfaction and help embed  customer focused  culture  both in or customer contact centre in Warrington and around our 25 UK sites.  

No two customers are the same and our focus on  ‘ getting  people  back to normal ’  is at the hea r t of what we do.    

Desirable qualifications and experience;  

• A strong customer focused background  
• Excellent o rganisational skills  
• Communication
• PC literate   
• Passionate about customer service
• Technical Automotive Knowledge  beneficial but not essential

Who are Solus and what can they do for you?  

Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. 

• Our excellent benefits and rewards packages
• A competitive bonus scheme
• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.  

What next?