Bank Management Consultant

Are you someone that expects great customer service and therefore in your career has put the customer first and at the heart of everything you do?

If so, would you like to work for a high performing organisation that works in the heart of the NHS and whose people vision is for you to be the best you can be?  If yes, we would love to hear from you!

We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term  needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the wider healthcare economy.

We are currently seeking an exciting opportunity for Bank Management Consultant  to  join our Bank Management team. Our Bank Management team is a  Centralised team of Bank Management Consultants who own a defined caseload of Bank Only workers. They support their in-life experience working as NHSP Flexible Bank Members.  The Bank Management Consultants are regionally aligned so they can work closely with local Trust Services Teams to understand their demand and proactively increase shift fill. The team are a proactive function put in place to support the key areas of the business. 

You will play a critical role in ensuring our bank members feel valued, enabled and engaged to deliver safely and effectively in their roles. Your role is crucial to help build an emotional commitment from our bank members through providing the highest level of service and engagement.

• Responsible for holding a case load of bank members and ensuring they have everything they need to enable them to successfully and safely delivery in their roles for example, appropriate role/ward induction, system access.
• Ensuring your caseload is optimized in relation to shift fill.
• Being instrumental in creating an inclusive team and inclusive approach towards our bank members.
• Act as their single point of contact for issues raised to you as their caseload holder, ensuring that any issues are promptly resolved, and learning shared to inform future service improvements.
• Creating a schedule for keeping in contact with your case load through appropriate means of communication such as group sessions, personal calls, emails, letter and text.
• Responding pro-actively to offer support where a member’s shift fill falls below their specified commitment, looking to understand the drivers and assist them in overcoming any barriers they have that are causing the reduction in commitment. Such as, exploring alternative opportunities, resolving any customer service matters.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance  - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month!  -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension  – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP)  run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS .

We are particularly proud of being the first NHS organisation to gain the accreditation of  Top Employer  by the Top Employers Institute. This is a  huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.