Benefits and Council Tax Officer
Job Details
Full Job Description
Benefits and Council Tax Officer
Newham
Job Role
To serve the customers of the Council by collecting
the right council tax from the right person at the right time, and
paying the right benefit to the right customer at the right time.
Key Tasks and Accountabilities:
To carry out all
tasks associated with the administration, processing and assessment of
Housing and Council Tax Benefit claims and Free School
Meals.
To carry out all tasks associated with the notification,
collection and recovery of Housing Benefit Overpayments.
To
carry out all tasks associated with the billing, collection and
recovery of Council Tax.
To gain, develop and maintain an
understanding of the Council Tax and Housing and Council Tax Benefits
legislation and the regulatory frameworks.
To understand the
whole of the Benefits and Council Tax systems end to end and the
nature of all the associated work.
To use the most
efficient/effective means possible to communicate to customers and
others.
To identify and report fraud.
To be able to
differentiate between those avoiding payment and those who may need a
more sympathetic approach.
To be aware of, understand and help
develop system measures to determine whether the purpose of the
service is being met in the most effective manner.