Benefits and Housing Needs Officer
Job Details
Full Job Description
Benefits and Housing Needs Officer
Hackney, London
Temporary
Full Time
Hybrid/Remote
We are seeking a dedicated and skilled Benefits and
Housing Needs Officer to join our team in Hackney on a full-time
temporary ongoing basis. The postholder will be a part of a team
working on the Housing Benefits Accuracy Initiative, and will be
processing all types of Housing Benefit and Council Tax Reduction
claims. This role offers hybrid/ remote working.
Requirements
- Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
- Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
- Previous experience using Capita Academy Benefits system
- Knowledge of housing legislation, policies, and procedure
- Understanding of legislature surrounding Housing Benefit
- Excellent communication skills, both verbal and written
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role
Expectations
- Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
- Prevent homelessness by providing housing advice to members of the public
- Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
- Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
- Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
- Represent the company in Court where necessary
- Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality
If you are
interested in this position and meet the above criteria, please send
your CV now for consideration.
If you require any additional
information regarding the position, please call Beth at Service Care
Solutions on (phone number removed) or send an E-Mail to (url removed)
Benefits And Housing Needs Officer
Service Care Solutions
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