Bilingual Customer Support Specialist (French/English)

Full Job Description

We are looking for a Bilingual Customer Support Specialist (English/French) to join our fast-growing team at an exciting technology company. Moasure®has developed the world's first motion-based measuring tool, the Moasure® ONE™, which is transforming numerous industries and redefining how people will measure in the future. Ranked 149th in the 2023 Financial Times 1000, which lists Europe’s fastest-growing companies, and featured in the 2023 Sunday Times 100 ‘Ones to Watch’ list, ranked the 29th fastest-growing company in the prestigious Deloitte UK Fast 50 Awards and recently ranked 3rd in UK's Great Place to Work (SME) List.

Are you fluent in both French and English? Do you have a passion for providing exceptional customer support? If so, we want to hear from you!

Role Overview

The role will be supporting Moasures customer base via tickets, phone calls and live chat.

Key Responsibilities

· Responding to customer queries via email or on social media platforms.

· Prioritizing daily customer support queries and providing timely resolutions.

· Handling technical inquiries from non-technical users with clarity and expertise.

· Working towards achieving an excellent first-time resolution for customers.

· Adapting to the growing needs of our EU business, with an initial focus on French and English queries.

· Working UK hours with some flexibility and occasional evening/weekend hours depending on

business needs.

Essential experience/Skills :

· Excellent proficiency in both English and French languages.

· Demonstrated ability to comprehend technical queries and provide effective solutions.

· Prior experience in customer service.

· Strong organizational and problem-solving skills.

· Experience in a digital environment.

· Proven track record of generating sales leads.

· Willingness to go the extra mile to engage customers, fostering positive reviews and

feedback for business growth.

Desirable Experience/Skills:

· Previous experience working for an e-commerce brand.

· Familiarity with email customer service for technical products/brands.

· Knowledge of CRM systems, particularly Shopify/Gorgias experience.

· Comfortable engaging with customers via phone calls.

· Proficiency in another EU language (Multilingual skills).

· Experience in handling customer queries through phone calls.

· Familiarity with technology-related products and services.

Why Join Moasure?

This is an opportunity to join a fast-growing, award-winning organisation on a journey to change the way the world measures. Moasure fosters a collaborative and supportive work culture where your ideas and contributions are valued, working alongside talented professionals who are passionate about what they do and driven to make a meaningful impact.

At Moasure, we are on an exciting journey of expansion and global impact. Joining our team

means being a part of this journey, contributing to our success story, and making a real difference. Along with Hybrid Working, we offer a number of excellent benefits.

The Benefits: