Black Horse - Customer Account Manager - Isle of Man

Full Job Description

End Date

Thursday 09 November 2023

Salary Range

£29,669 - £31,230

We support agile working – click here for more information on agile working options.

Agile Working Options

Unable to Offer Agile Options

Job Description Summary

This is a full time opportunity in the Isle of Man on a Fixed term Contract until September 2024.

Job Description

• JOB TITLE : Black Horse, Customer Account Manager – Isle of Man
• SALARY : £29,669
• LOCATION(S) :
• HOURS : 35 hours a week until September 2024.
• WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

This is a Fixed term Contract until September 2024.

As a valued Customer Account Manager, you’ll be carrying out a broad range of Sales and Operational support activities for our customer requiring Car Finance and/or loans.

You’ll be:

• Undertaking face to face and telephony interviews with customers to understand their needs and capture information.
• Inputting information accurately to our systems.
• Providing an excellent customer service to our internal and external customers by adhering to our service levels.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• The ability to confidently deal with a range of customers.
• Excellent communication skills – Listening to customers whilst providing a positive and efficient  service.
• Attention to detail. Accuracy is curial.
• Focused, to ensure service levels are met.   ,  

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.