Brand Ambassador - De Beers Jewellers - Harrods

You’ll make us shine

You communicate easily and openly with your colleagues and enjoy being part of a talented and diverse team. Whether creative or analytical, you are attracted by our fascinating product: nature’s hardest substance yet most tender gift. Our two retail brands, Forevermark and De Beers Jewellers, work with the finest diamond cutters to bring customers the world’s most beautiful diamonds. Our diamonds inspire us to shine and we are committed to making a positive difference to the people and places we touch. If you have the personality and skills to share our passion for all that diamonds can do, we’d love to hear from you.

We’re the world’s leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions. In return, we provide you with the space and support to grow and achieve your ambitions

Are you looking for a new and exciting opportunity in the world of luxury retail and fine jewellery? De Beers Jewellers currently has an opening in our Store in Harrods for a Brand Ambassador who is passionate about diamonds, exceptional customer service, and exceeding sales targets. We are on the lookout for a dedicated professional to join our team and uphold our tradition of excellence.

Key Responsibilities:

Sales Performance: Drive sales across all categories by introducing our brand to visitors, explaining the rich history of De Beers, and showcase your exceptional selling skills. Maintain client information meticulously and nurture long-term client relationships for the benefit of our brand.

Customer Service Excellence: Act as a brand ambassador, providing impeccable customer service online and offline. Ensure our store atmosphere, displays, and merchandising reflect the essence of the De Beers brand. 

Teamwork: Collaborate and contribute effectively to achieve store sales targets. Adapt to changes and business priorities, sharing knowledge and experiences with your team to elevate the brand's sales effort and development.

Role Requirements:

Experience: Previous luxury retail industry experience is essential, with a preference for those with a background in fine jewelry. A proven track record in sales and client relationship building is a must. We value results-oriented, detail-focused, and customer-centric individuals who are energetic team players. GIA qualification is desirable but not essential.

Language Skills: Fluent spoken and written English is required, and additional languages are advantageous.

Join a team dedicated to providing clients with the highest standard of service and showcasing the timeless beauty of hand-chosen diamonds. De Beers Jewellers, an institution with a history dating back to 1888, invites you to be part of our legacy.

At De Beers, we believe that diamonds should be as unique as the individuals who wear them. If you are passionate about luxury, dedicated to delivering exceptional customer experiences, and ready to contribute to our glittering success, we want to hear from you.

We reserve the right to close this role early should we reach sufficient applications. 

A full Job Description will be shared with you at interview stage. 

• Results and Detail Oriented:  You have a keen eye for detail and a proven track record of achieving results.
• Luxury Industry Experience:  Previous professional experience in the luxury industry is a must.
• Energetic Team Player:  You thrive in a dynamic team environment and bring energy to every interaction.
• Jewellery Industry Knowledge:  Experience in the fine jewellery industry is highly desirable although full product training will be provided.
• Customer Focus: Your customer-centric approach sets you apart.
• Additional Language:  Proficiency in an additional language would be a significant advantage.
• Sales Acumen:  A track record of successful sales and relationship-building.
• G.I.A. Qualification:  While not essential, a G.I.A. qualification would be highly preferred.

Benefits

• A great working environment
• The opportunity to develop your skills within a growing company
• Enhanced medical insurance
• Enhanced Pension
• Staff discount
• Competitive salary
• Competitive commission
• Employee share scheme and variable salary components

Who We Are: De Beers Jewellers

As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.

At De Beers Jewellers we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers Jewellers hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.

The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity. 

Safety

Safety first is a way of life for us.  We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Equity, Diversity & Inclusion

As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

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