Business Admin Apprenticeship- Durham Electrics & Fire

Please note this job is for the following working days.

• Wednesday 10:00-:17:30(7.5)
  
• Friday 10:00-17:30 (7.5h)
  
• Saturday 08:00-17:30 (9.5h)
  
• **Sunday 08:00-17:30** (9.5h) (**1 Sunday Every 4 weeks**)
  

You will be responsible for the following:

• Administering and booking engineer diary's.
  
• Participate in continuous improvement and training.
  
• Provide excellent customer service in both written and telephone contact to both our internal and external customers.
  
• Assist with the team workflow and manage your time effectively, whilst delivering a prompt, polite and right first time service to our Internal and external customers.
  
• Create and update records on the in-house management system accurately and safeguard customer data in accordance with the agreed policies and processes.
  
• Carry out other ad hoc admin duties.
  

Required knowledge, skills and behaviours:

• Excellent organizational skills and good time management with the ability to prioritize your tasks to meet deadlines.
  
• Ability to work at pace and as part of a team to achieve a team goal.
  
• Have a keen eye for detail to ensure accuracy of data.
  
• Excellent problem-solving skills.
  
• Resilient and able to learn from experience.
  
• Good communication skills (written and verbal) to deal with a range of stakeholders, both internal and external.
  
• Good IT skills, particularly in the use of Microsoft applications (Outlook, Word, Excel & Dynamics).
  

Job Type: Part-time

Salary: £11.44-£12.00 per hour

Expected hours: No less than 24 per week

Schedule:

• 10 hour shift
  
• 8 hour shift
  
• Every weekend
  
• Flexitime
  
• Holidays
  
• Monday to Friday
  

Education:

• GCSE or equivalent (required)
  

Experience:

• Customer service: 1 year (required)
  
• Administrative experience: 2 years (required)
  

Language:

• English (required)
  

Work Location: In person