Business Administration Apprentice - NHS Half Penny Steps Health Centre

• The post holder will support all administration staff and will liaise closely with the Practice Manager to oversee staffing requirements and issues. The post-holder must be capable of performing accurately and to a high standard any function requested of them to assist the practice to run efficiently and effectively
  
• To support the Practice in particular to: administrative duties, provision of adhoc services, facilities management, Health and Safety, Security, fire protection and IM&T
  
• To assist the senior management team in maintaining a happy and committed staff and working environment
  

Main Duties, Tasks and Responsibilities:

• Support the Practice Manager with the daily admin of the practice and will ensure communication throughout the day to enable clear communications and team working
  
• Post holder will be first point of contact for administrative staff and patients’ complaints escalating to Reception Supervisor as appropriate
  
• Provide first line recording and dealing with patient complaints and will pass these on in a timely manner to the Practice Manager and work further for investigation and response. Ensure all learning and outcomes from complaints are implemented across the Practice
  
• Work closely with the Practice Manager and Practice team to assist the Practice in meeting its financial targets and obligations
  
• Assist proactively in QOF and enhanced services/out of hospital contracts to ensure achievement of targets is met
  
• Post Holder will process practice referrals, This will require closely working with the GP Team. Comprehensive in-house training will be provided
  

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and undertaking mandatory training
  
• Taking responsibility for own development, learning and performance to ensure on-going competency and skills for role