Business Development Manager - Clarks

Full Job Description

We’re Landsec

Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.

We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.

Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That’s why we encourage people from all backgrounds to apply.

To build effective commercial partnerships with Senior level brand partners alongside managing identified Outlet strategic brand partner relationships under the guidance, direction and working in collaboration with the Brand team who maintain, in line with the business strategy the primary relationships.

Working with the Retail Manager(s) at asset level to focus on driving sales and income from strategic brands and ensuring alignment and understanding of future aspirations.

Work collaboratively with the Centre Director and Operational team to ensure the Asset presents ‘Best in Class for both Guests and Brand Partners providing a platform for growth.

The success of this role is contingent on partnership across different functions within Landsec and the building of meaningful brand partner relationships built on a platform of trust and confidence.

Our aspiration is to optimize the value of our retail portfolio by driving sustained income and value performance.

Trading Insight

• Demonstrate commercial acumen and partner with Senior Retail leaders demonstrating a breath of retail knowledge and experience to deliver effective results.
• Generate customer centric and meaningful insight, working with our Insight Team to provide value to Landsec supporting future strategic business decisions. – consistent, reliable, and robust.
• Be an active and trusted advisor to the Brand, Asset and Marketing teams utilizing knowledge and intelligence l to provide valuable insight to inform market decisions.
• Working closely alongside our Retail Analysts and Insight Team to consistently evaluate our retail reporting processes ensuring relevance and value to support the understanding of performance (risks and opportunities) and future business decision making.
• Using our Brands Trading performance and working alongside our Finance, Analysts and Marketing to understand the individual lease turnover provision and to drive Landsec’s income using this.

Brand Partner CRM (Customer Relationship Management)

• Works in collaboration with both Brand and Asset Managers implementing and executing a meaningful and valuable trading outlet partnership primarily but not exclusively with our strategic outlet brands.
• Industry outlet expert, creating the right level of engagement and dynamic thinking for each Brand Partner to deliver the optimum outlet partnership experience.
• Collaborate and communicate strategically with key / high priority brands to understand and influence their trading performance locally and ensuring consideration to impact across the retail portfolio.
• Determine and understand through effective collaboration the ambitions, strategic intent and commercial priorities of our brand partners, understanding what they need to achieve their commercial success and formulate a road map to be able to influence / deliver this.
• To develop with their peers a working practice which delivers consistency in terms of approach, process and delivery ensuring commonality of “tone of voice”.
• Collaborate with the Brand and Asset teams ensuring the brand mix in our outlet centres  are relevant to the guest profile and commercial viable.
• Using data and market knowledge to  provide internal sales projections for target brands to aid financial modelling and lease appraisals.

Guest Experience :

• Work in collaboration with the Guest Experience and Insight teams, to build deeper Brand Partnerships.
• Harnessing the power of Brands to mutual benefit and to contribute to the overall strategies relating to guest experience.

Asset Team

• Support the Asset team, collaborating with internal and external stakeholders, to support the strategic plan for each asset that balances high quality placemaking with long-term commercial success.
• Support the execution and implementation of the strategic plan for each asset in line with its placemaking vision.
• Be proactive in ensuring the plan is delivered in line with the expectations of all stakeholders.
• To use their commercial knowledge, understanding and relationships with Outlet Brands to support the budgeting process.

Planning and Commercial Acumen :

Anticipates and responds to current / future trends. Has a thorough knowledge of the brand marketplace and makes recommendations which are in the best interests of the business

Has an entrepreneurial spirit, knows the market and brings people together to contribute to team goals exploiting that knowledge to create new opportunities.

Insightful Decision Making :

Identifies problems and uses data to determine the root cause. Draws insights and makes logical decisions.

Influence, Negotiation and Building Relationships:

Builds rapport and effective relationships with others. Values diversity.

Seeks to understand others' perspectives and can influence and inspire at all levels.  

Accountability:

Develops Brand Partner (external) relationships to foster partnerships and drive revenue. Provides experience and knowledge to inform commercial decisions.  

Curiosity and Innovation:

Is willing to consider and experiment with new ways of doing things. Is prepared to take calculated risks and to adopt innovative approaches. 

Learning Agility:

Seeks out opportunities to learn. Reflects on experiences and mistakes to improve their own performance. Applies learning quickly and regularly seeks feedback. 

Values diversity. Seeks to understand others' perspectives and can influence and inspire different

types of people.  

Stakeholder Management:  

Builds constructive and effective relationships. Relates well to all kinds of stakeholders both inside and outside the organisation, balancing their needs and expectations to deliver successful outcomes. 

Priority Setting:  

Quickly senses what will help/hinder the accomplishment of a goal. Creates focus, eliminates roadblocks, and spends time on what is important. Has an ability to react with pace.

Leadership Potential:

Has the ability to lead a team to successful delivery of business objective while delivering coaching and feedback leading to individual development.

• Demonstrable broad Retail experience gained with multiple brands or across different asset classes.
• Experience of working at a senior level within a Retail environment
• Use of customer insight platforms and data sources
• Demonstrable experience of building effective partnerships
• Experience of working with commercial retail agents
• Cross-functional relationship management
• Business development (with examples of results)
• Negotiation (with examples of results)
• Proactive, hard-working individual with ability to work on their own initiative
• Knowledge of market trends and brands of the future
• Working knowledge of lease structures
• A genuine passion and understanding of the retail marketplace.
• Has an entrepreneurial spirit, knows the market and brings people together to contribute to team goals exploiting their knowledge to create new opportunities.

Desirable

• Ability to identify new business opportunities.
• Demonstrate ability to manage multiple tasks and priorities.

We have a great benefits package, there to support you with your work-life balance and in moments that matter.  We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Here are some of our core benefits, view our Benefits and career development page   for more information.

• Discretionary annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year. 

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution

• Private medical insurance, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

• Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing 

To find out more about our approach, visit our Diversity and Inclusion page .