Business Support Administrator

Full Job Description

Business Support Administrator

Industry: Industrial/Engineering

RH10 (office based)

Full time (Monday to Friday)

£24000 - £30000pa

Job purpose

To provide project, logistical, client and administrative support in order to meet and exceed Business and Customer requirements.

This is an independent role, reporting directly to both the General Manager and Director.

Key responsibilities

• To be the first point of contact for customer requests/queries
• To book, schedule and logistically plan jobs for the Field Technicians
• Liaise with team members, Service Engineers and all internal departments
• Answering incoming calls and managing outbound calls to customers, other departments and third parties
• Assist with quotations and quote amendments
• General office admin
• Updating the in-house system accordingly to ensure business efficiency
• Finalising job details ready for invoicing
• Overseeing job sheets are updated and maintained
• Collating information and producing reports
• Scheduling vehicle maintenance
• Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards as appropriate

Experience and Qualifications

• Previous experience working within a small office environment
• Previous experience planning jobs or overseeing various projects
• Excellent customer service
• Computer literate (good Microsoft Excel)

Key attributes

• Good at problem-solving
• Dedicated to delivering high levels of service to internal and external customers
• Reliable, determined and hard working
• Excellent communication skills both written and verbal
• Able to multi-task and meet the demands of the job
• Self motivated with the drive to go the extra mile