Business Support Assistant

Full Job Description

6 months contract with a Southeast London based Local Authority

Job Summary:

• Providing efficient and flexible business support to the Complaints, Information Governance and DMT Support Service.
  
• Supporting the successful delivery of Directorate wide projects
  

·         This role is within the Children’s Services Department.

Key Duties/Accountabilities:

·         To provide high quality, confidential and proactive administrative and project support that ensures the smooth running of the Complaints, Information Governance and DMT Support Service.

·        To undertake specialist projects and research work on behalf of the service working in collaboration with relevant contacts within and outside the council to ensure satisfactory completion within reasonable timescales.

·         To assist with diary management for DMT members including arranging meetings / events, sending invitations, circulating papers, and booking venues and refreshments.

·         As directed, to ensure DMT members are appropriately briefed and provided with the relevant materials relating to forthcoming meetings / events.

·   To support the recording and processing of complaints, Individual Rights requests under the Data Protection Act 2018, Freedom of Information Act 2000 requests and Member casework.

·     To assist with the preparation of responses to complaints, Individual Rights requests, Freedom of Information requests and casework enquiries.

·         To be responsible for processing invoices and other financial documentation in accordance with the council’s financial and procurement procedures.

·        To ensure the timely and confidential production of correspondence, reports and other documentation using the most appropriate technology and to ensure these comply with the council’s communication standards.

·         To take minutes at meetings and follow up on any resulting actions.

Essential Experience Required:

·         Knowledge of the current policy issues affecting local government including knowledge of the work of Children’s Services.

·         Experience of providing business support within a highly sensitive and confidential environment.

·         Experience of working with a wide range of IT packages including Microsoft Outlook, Word, Excel, and PowerPoint.

Additional information to note:

·         This post is subject to a Basic DBS check.

The closing date for this position is ASAP!