Business Support Director / Director of Operations Services (581125)

Additional Locations:  Spain-Madrid; France-Voisins le Bretonneux; Germany-Düsseldorf; Italy-Milan; Poland-Warsaw; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 

Establish and leads a high performing business support team within EMEA, who provide a variety of business services to each of the Boston Scientific divisions including but not limited to local and pan European documentation requirements for interaction with Healthcare professionals, purchase orders placement and invoice payments, meeting management for Healthcare professionals and coordination of our Institute for Advancing Science activities, administrative services for senior Sales and Marketing executives including expense and travel management.  

Ensure consistency with global and European processes and maximizes operational efficiency.  

Will lead the pan European facilities, EH&S and office capacity strategy. 

The Business Support Director is a member of the Finance Leadership Team in EMEA and is leading a team of approximately 140 people across EMEA, with 8 direct reports. 

Your responsibilities include: 

• Manage EMEA Business Support and Facilities management leadership. 
• Establishes and communicates a clear mission, vision and strategy for the delivery of the associated services in the EMEA organization in both Europe and GEM. 
• Develops and translates strategy into operational goals and objectives. Anticipates needs, identifies necessary resources (people and capital); assesses opportunities against business objectives, manages risk and determines creative means to implement new & innovative technical & process solutions.
• Creates and delivers to agreed SLAs with the business.   
• Continuously solicit voice of customer / feedback from all levels, develop pipelines, priorities and continuous improvement roadmaps to evolve Business Support and facilities management. 
• Evolve appropriate Operational Framework, KPI and governance mechanisms to drive appropriate sustaining and continuous improvement roadmaps.    
• Ensures team members consistently follow proper control procedures. 
• Works with various functional and regional leads to identify process and policy improvement opportunities and champions a culture of continuous improvement.  Collaborates with team to prioritize and execute continuous improvement projects. 
• Works in conjunction with the business to develop and operate any applicable reporting and analytics to measure the efficacy and efficiency of their process.  
• Manages client service requests, issues and resolution and reviews/analyses new services requests.
• Ensure comprehensive stakeholder management in a highly matrixed function. Builds and maintains relationships throughout the organization. Leads through collaborative leadership in a matrixed organization. Demonstrate strong competencies in relationship building, influencing skills. 
• Operate in ambiguous environments and demonstrate flexibility and agility as appropriate.  
• Promote and demonstrate process engineering and improvement methodologies. 
• Monitors financial aspects of relevant processes, where applicable  
• Demonstrate strong change management approaches.   
• Participate with key leaders on further evolution beyond the “Business Support Transformation “ 
• Provides strategic support in the areas of project management, architecture, engineering & energy of Boston Scientifics’ facilities.  
• Manages the facilities design, coordination, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. 

What we are looking for:

• Proven leadership experience in a multinational matrix organization in an operations type of position (Operations, Customer Service, Shared Services etc.) with experience in establishing and delivering on Service Level Agreements 
• Proven ability to influence and collaborate with key stakeholders internationally 
• Demonstrate flexibility and agility as appropriate 
• Promotes and demonstrate process improvement methodologies 
• Demonstrates strong change management experience 
• Strong experience in project management and process standardization  
• Strong experience in leading/managing/developing large teams 
• Ability to work with and manage cross-cultural teams 
• Fluency in English essential. Other European languages ability advantageous 

Requisition ID:  581125