C&CTS - Workplace Technology Delivery Specialist

About Group Technology – Strategic Context

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. The Group has needed to transform itself post-COVID-19 to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in a group-wide programme, GAP II, which is focused on a digital acceleration programme and associated investment.

Group Technology

• Global Support  is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

• Group Technology  is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across 5 divisions, including Information Security, Service Management, Enterprise Architecture, Digital Workplace, ERP, Cloud and Infrastructure and CRM &Commerce Services.  Additionally, the team provides development and support capability for a significant number of shared customer facing platforms that support the delivery of media, content and event products and services. 

• Informa is now evolving its’ operating model to enable our businesses to leverage the value from our data, our customer relationships and our market-leading brands. For this, it requires significantly different technology capabilities.
• Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa’s digital agenda and diverse customer landscape.
• We recognise the need for change and we have a good understanding of where we want to get to.  We want to take an ageing, fragmented technology landscape and a technology operating model that served us well in years past and fully modernise them: enable flexibility, agility and digital growth through a modular, microservices-based architecture and through a refreshed, upskilled and fully empowered team.  However, we also recognise we don’t know all the answers on how to get there.  We need people to help us shape, solve problems and deliver this change agenda.
• As we embark on the improvement journey, it is essential that Group Technology is seen as a trusted partner, working ever more closely with the business to increase agility and efficiency, whilst also increasing standardisation and economies of scale.
• To enable this change we’re investing in a transformation programme – Project Leap and as part of this we’ve co-created,  and are now aligning behind, a new Group Technology Purpose:

To accelerate Informa’s digital transformation  by providing customer-centric , scalable, secure solutions in partnership  with the business.

We have 3 Top Priorities for the coming year, each with a programme of associated change to improve our operations and increase the delivery of value to our business stakeholders.

• People First
• Operational Efficiency
• Delivery Effectiveness

• We adopt a Balanced Working policy that supports colleagues in taking a task-based approach to their working location – allowing time at home for focused work, individual tasks and virtual meetings. We also value team connection and collaboration highly, so encourage visits to the office to meet in-person, to collaborate, for coaching/learning and work as teams. 
• We embrace and respect individuality, difference and diversity.  We know our personal limitations and, whilst we celebrate personal learning and growth, we also look to others to complement our thinking. As such, we believe in the strength of teams and in enabling every team member to contribute. We like people to speak up, take responsibility for their actions and ‘muck in’ to support their colleagues.
• If you want to be part of a team driving tangible change in a dynamic organisation that doesn’t stand still, this could be the team – and the company to join.

We’ve recently launched guiding Principles in support of our Purpose and Priorities, and are embedding these into our everyday work.

Successful candidates will be ready to live by these Customer-focused, collaborative and growth-focused, principles.

1. Think Customer
2. Smarter, Simpler Planning
3. One Unified Team
4. Clear, Candid & Committed
5. Everyone Welcome & Supported

The Colleague and Core Technology Services (C&CTS) Portfolio team within TS&S are responsible for ensuring that Informa colleagues enjoy a great technology experience.

It seeks to achieve this by managing and co-ordinating technology change in a holistic way to ensure that the overall outcome is both positive for Informa and enjoyable to use.

It exploits the use of colleague journeys to fully understand the impact that technology is having on Informa people. Seeing the wider overall view enables the team to see and promote opportunities for beneficial change.

Through interaction and engagement from a wide range of stakeholders including technical teams, architects, service management, HR and Real Estate the team creates integrated improvement roadmaps, schedules and delivery plans.

The team also continually seeks improvements in operational delivery, technology catalogues and standards and in engagement with the Informa business.

The role of the Workplace Technology Delivery Specialist is central to delivering the key Team outcome of a better colleague experience.

It is as much a role of engagement as it is co-ordinating and managing technology change. It requires relationships to be established and developed with a wide range of stakeholder across Group Technology and into the wider Informa business to gain a complete view of the technology experience.

The role will be responsible for effective management and co-ordination of technology change initiatives but always with an eye on the overall experience outcome. It will also partake in the development of the roadmap and schedule of change of the wider Portfolio team.

Key Areas of Responsibility/Accountability

Outcome

• Responsible for the colleague experience outcome for assigned change initiatives
• Support the development and outcome of the wider portfolio of change

Engagement

• Creation and development of stakeholder relationships across Group Technology and the wider Informa business
• Support the creation of colleague technology journeys

Bigger Picture Improvement

• Support the creation of the 3-Year plan and roadmap
• Maintain awareness of future technology
• Actively suggest and promote change to the technology catalogue

Technology Change and Delivery

• Successful delivery of technology change initiatives and projects
• Co-ordination of technical teams and external suppliers
• Financial management of change initiatives
• Reporting and communications
• Transition to live for deployed services

Consistency and Standards

• Responsible for ensuring all changes adhere to technology standards
• Ensure adherence to current deployment processes
• Proactively promote and make beneficial changes to change processes

Person

• Technology savvy, understands the environment and has an eye on future developments
• Intelligent, inquisitive, always looking to make things better
• A Pro-active self-starter who just wants to get on and do
• People person who finds engaging with others a natural activity
• Great communicator who can translate complex worlds to others

Experience

• Understands and can demonstrate the impact of change on broader technology experience
• Created and developed stakeholder relationships
• Several years of demonstrable technology delivery
• Co-ordinated and managed multiple initiatives simultaneously
• Worked in a global environment and experience of differing cultures
• Broad technology knowledge across infrastructure, O365, meeting room technology and integration of new deployments
• Familiar with the life cycle and stakeholders of Real Estate projects and new office builds

Why work for Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include: 

• Learning and development plan to assist with your career development   
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits
• Work with high quality specialist products
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration   
• Share-Match options - become a shareholder   
• Regular social events and networking opportunities 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

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