C S & Business Support Team Leader

Organisation : London Borough of Waltham Forest

Salary: PO1 £38,364 - £40,833

Contract Type: Full-time Fixed Term Contract/Secondment 6 Months 

Working hours per week: 36

Application Deadline: 25/04/2024

Proposed Interview Date(s): W/C 06/05/2024

Reference:  1153 

About Us:  

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. 

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. 

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard  employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. 

About the role:  

We’re looking for four dynamic Customer Service and Business Support Team Leaders to join our team.

Your role will be to develop, lead and manage multiple teams of officers and be responsible for providing an efficient, effective, and flexible business support service. The team will be required to deliver a full administrative service, excellent customer service, upkeep of records both manually and on relevant computer systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks. You will be required to ensure regular engagement is maintained with the relevant service areas. This role will have responsibility for the business support within a number of service areas, from finance to customer services, so you must be interested in and excited by managing a diverse workload.

To succeed in this role, you’ll need to be someone who works naturally while under pressure and makes sound judgements on a wide variety of issues every day. You’ll need to be a strong communicator and have exceptional stakeholder management skills. You’ll also need to be a problem-solver, proactively seeking solutions, focused and undeterred by a variety of challenges you will face.  You will be constantly curious and able to identify service improvements.

>> Click here to download the Role Profile << 

Key Responsibilities:  

You will need to be able to demonstrate your ability in the following areas:

• Staff Management – performance management
• Maximising Resources
• Service Delivery
• Development and improvement of services
• Complaint and enquiry investigation

Qualifications and Requirements:  

To be considered for this position, you should meet the following requirements: 

Educated to degree level or relevant experience

Terms and conditions:  

The below terms and conditions apply to this role: 

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  

Equal Opportunity Employer:  

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. 

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. 

For more information on the benefits of working for the Council, please visit . 

Contact Information:  

If you have any questions about this vacancy or the application process, please contact Lorraine Husbands Head of Customer Service & Business Support at

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at . 

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email so we can arrange an alternative application method. 

Click here for further information on the Human Resources recruitment privacy notice .