CAFM Support- Occupier Services EMEA

Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners, and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings, and extend our geographic reach for the benefit of our clients and shareholders.

For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people, and communities.

Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

This opportunity sits as part of our growing Occupier Services team and is based within our central London office within Colliers EMEA. The role will be supporting the CAFM maintenance/ reporting function within a seconded team at one of the Occupier Services most prominent accounts.

Key Responsibilities:

• Maintain the CAFM process documentations keeping them up to date. Update all documentations when new processes are introduced.
• Manage and report on database taking daily feeds from CAFM & other bank systems to ensure high levels of accuracy.
• Validate and produce weekly occupancy and space allocation reports.
• Run and submit the monthly recharge process in accordance with the banks processes and monthly cycles.
• Manage the new starter process and place into the CAFM system on a weekly basis.
• Capture and update all weekly changes related to MAC (Moved Adds and Changes), space planning updates, occupancy / audit surveys etc.
• Update CAFM employee self service requests.
• Run weekly automated allocation floor plans PDFs and upload to the appropriate locations.
• Set up new buildings and remove old buildings in CAFM.
• Ensure CAFM suite leases align with SAP / RFX real estate systems.
• Problem and error resolutions to master systems primarily CAD and CAFM.
• Maintain the accurate levels of occupancy and space allocations (recharge) along all business lines.

Business Relationships: 

• Collaborates with various client teams including Security, Project Management, Spaceplanning and Finance.
• Interacts with clients across the business (typically up to Business Manager level) in relation to space allocation (recharge) queries.
• Meets regularly with Head of Workplace to update on status of current projects.

Key Skills and Qualifications:

• 5+ years’ experience in CAFM systems with a high level understanding of occupancy management and space allocations.
• Advanced knowledge and ability to use AutoCAD and CAFM systems.
• Great analytical skills with a high degree of proficiency with Excel, PowerPoint and other MS tools.
• Excellent communicator, with good level of presentation skills who is able to communicate effectively with internal and external clients.
• Detail-focused and organised with the ability to action tasks in a timely manner that will benefit the end-user and provide an excellent client service.
• A collaborative team player, who is comfortable working across teams.

Colliers is committed to providing equal opportunities to all individuals, irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by applicable laws.

We believe in fostering a diverse and inclusive workplace that empowers individuals to thrive and contribute to our collective success.