CRM Administrator

Full Job Description

CRM Administrator

Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Administrator

The ideal applicant will have an understanding of database administration along with excellent IT and analytical skills which are a prerequisite for this role.

Your role will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both sales and aftersales customers.

The role also involves supporting and contributing to the group's Culture and 'Core Belief initiatives', including 'Chocolate Bar Friday' and the Group Awards.

Experience of the motor industry would also be an advantage, but not essential.

The ideal applicant will be reliable, enthusiastic and a confident self-starter having the ability to work within a team as well as on their own initiative.

You will have an understanding of database administration along with excellent IT and analytical skills.

Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers.

This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller.

You will also allocate all digital enquires to the relevant teams within a timely manner.

As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications.

Experience of the motor industry would also be an advantage but is not essential.

Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

• Up to 27 days holidays (based on length of service), plus 8 bank holidays.
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children's Christmas party & staff party
• Staff discounts
• Subsidised prestige car scheme for employees
• 1,000 referral award
• Onsite parkin

Working hours/days:

Monday to Friday 8am to 5pm (40 hours per week)

(1 hour lunch)

Salary:

24,545 per annum

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.