Call Centre Collections Advisor

Job ID

2024-5682

Category

Operations

Location

Glasgow

Position Type

Permanent Full-Time

Min

GBP £22,672.00/Yr.

Max

GBP £22,672.00/Yr.

Want to work for an accredited Real Living Wage employer earning a base salary of £22,672 per year?

Collection Advisor- Utilities

Location: Glasgow - Role is office based

Hours: Monday to Friday 8am-6pm

40 Hours per week. 

Salary: £10.90 per hour, increasing in April 2024 to £12 in line with the Real Living Wage.

12 months call centre experience essential for this role.

We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we’re set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses.

Our industry leading salary and benefits package is outstanding. We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is at the core of our culture with a variety of opportunities for our people to be recognised for the job they do every day. With our vision to be Unrivalled in Developing People, we focus on the continuous improvement of our people and our unique approach to coaching and learning which has been designed to support every individual.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:

Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us.

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow. 

In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints. 

You will be responsible  for 

• Handling high volumes of inbound and outbound customer calls
• Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles
• Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay
• Debit conversions, card payments and commitments to pay

You will receive several weeks of full paid training on our systems, products, and call handling

• Pay Advance – Up to £600.
• Referral programme – You can earn up to £500 for each referral.
• Enhanced CSP & Maternity/Paternity Scheme 
• Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
• Cycle to work scheme – Save up to 42% off a new Bike.
• Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more

Experience of working in a high volume customer contact environment

• Standard Grade English and Maths or equivalent
• Min of 12 months experience of working in a high volume customer contact environment
• Experience of working in a target driven environment
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy

• Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.  
• Email us:
• Text or Whatsapp 07507601627

REF: IND2024