Cash Allocation Team Leader

Full Job Description

Transactional Finance Lead

Location: Leeds, Thorpe Park, Hybrid working.

At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.

Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we’re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.

As Transactional Finance Lead , you will ensure that all employees and workloads are managed effectively, and client/business requirements are met. You’ll manage all aspects of Overdales transactional finance processing, including customer, client, and 3rd party payment allocation for, Credit Balance management and refunds, banking/merchant/DD reconciliations to ensure payment postings match payments received. 

Accountabilities and Responsibilities:

• Day to day reconciliation of the Client Collections Account, Card Processing Merchant and Direct Debits with our core platform, CollectR®
• Process all daily County Court & High Court Enforcement payments & Abortives
• Creation, checking and doing bank transfers for refunds and customer compensation payments
• Process all daily collection types (including, but not limited to, Standing Orders, Cheques, web payments, Direct Debits) onto Overdales administration platform with first-time accuracy and in line with defined departmental SLAs
• Use initiative and earned experience to accurately and quickly respond to inbound queries via the Finance Helpdesk from internal customers and external clients
• Forensic investigations into payments received without referencing to ensure customers are reunited with their unallocated receipts and UK Finance maintains its KPI measures
• Line management of the Cash Allocation Specialist role(s)
• Proactively monitors team and department performance against Key Performance Indicators and Service Level Agreements and takes appropriate action to remedy any negative trends.

What we need from you:

• UK Payment Services / banking exposure is essential
• Previous exposure to high transactional volume processing is desirable
• Previous experience within a finance department is desirable
• Reconciliations Experience
• Ability to work collaboratively within a team
• A proven ability to be able to meet deadlines in a high pressure environment
• Experience in leading a team is desirable but not essential

A mission that gives back:

You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance & Group income protection
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…