“Placing extraordinary people at the heart of
memories made and stories told” |
Job title: Casual F&B
Insider Department: F&B Inspired & supported by: F&B Operations Leader
Your purpose will be:
You are an ambassador for exceptional service that is the
hallmark of The Savoy’s food and beverage experience. Your warm
personal attention makes guests feel unique and valued, and creates
enduring memories. |
You will be accountable for:
Delivering a memorable and professional 5 star
service experience Advising guests through
enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards, policies and procedures to
create memorable luxury guest experiences |
Your key
responsibilities & contribution will be:
Delivering an extraordinary service experience to
the highest industry standards with a distinctive personal touch as
one team Assisting guests regarding menu choices
in an informative and enthusiastic way
Boosting our revenue through upselling and other creative
initiatives Sharing knowledge of offering,
promotions, preparation, general hotel knowledge and Savoy stories
Following all safety and sanitation and COVID
policies when handling food and beverage |
What you will need
to do this role: Essential: 1-2
years serving or hosting experience in a luxury hospitality
environment Passion for and understanding of 5
star hospitality and what it takes to deliver it Empathetic with a talent for building rapport, and reading each
guest’s desired level of interaction Quick
thinking, resourceful and able to solve problems ’in the moment’
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast paced
and changing environment Able to work
collaboratively as part of a team Willing to work
in rotating shifts including weekends and public holidays
Good knowledge of spoken and written English
Rights to work in the UK |
Desirable:
Basic knowledge of a POS System
Basic knowledge of Open table Industry related certifications (i.e. WSET) |
Please note that we believe in
flexibility and multi skilling, and you may be asked to do different
tasks from time to time to enable us to meet the needs of our guests
and colleagues. |
How you will be Extraordinary:
Your passion for hospitality and your enthusiasm
for what you do are clear for all to see. You are
gifted in building authentic relationships with our guests and
colleagues, tuning into what they need and always going the extra mile
to make them feel special. Nothing is too much trouble.
Your glass is always half full and your positive energy
is infectious. You are adaptable, and enjoy doing
a variety of different things. You would never say ‘it’s not my job!’
You work well under pressure, juggling tasks and
prioritising brilliantly, so that you consistently deliver to a high
standard You have an eye for detail and are
committed to doing everything you can to get it right first time for
our guests and colleagues You are constantly
thinking about how we can improve the way we do things and create and
even better guest and colleague experience You
are an expert in what you do best, and have the appetite to learn how
to do new things You are self-motivated, and take
ownership for driving your own performance , thriving on being trusted
and being given freedom in how you do your job You
work brilliantly with colleagues across the hotel so that we are one
team delivering a seamless and memorable guest experience
|
What’s
in it for you? Being part of The
Savoy family – our culture is unique! We will
trust, empower and develop you to fulfil your potential
You will benefit from training and development
opportunities We have regular social events
Competitive Salary Laundry services &
dry cleaning for uniform 31 days of holiday
(including Public holidays) Colleague restaurant
Colleague gym facility Employee
assistance program Savoy Hotel discount
And last but not least you will get to work with a team
of EXTRAORDINARY people |