Chief Commercial Officer

Full Job Description

About Us

We are a global professional services and solutions firm specialising in people analytics, headquartered in London, UK.

Over the last six years we have rapidly become one of the leading voices and authorities on the topic of people analytics and data-driven HR globally. Our directors are widely recognised as some of the world’s most influential people in people analytics, employee listening, HR technology, and digital HR.

We provide consulting, learning, and networking solutions to help senior HR executives, and their teams, deliver business value -- by helping them create a data-driven HR culture. We interact directly with Chief People Officers and their key staff in analytics, strategy, workforce planning, and digital transformation. Our products combine professional services and subject-matter expertise with SaaS-based subscription and learning services.

Our clients are typically Fortune 500 companies headquartered in major economies globally, especially Europe and North America. They represent some of the world’s leading brands. Collectively, our clients’ work impacts tens of millions of employees across the world and delivers hundreds of millions of dollars in value back to their organisations, through effective people analytics.

About the Role

The Chief Commercial Officer of Insight222 is a new role that requires a blend of strategic thinking, leadership, and execution capabilities to drive our commercial success and profitability.

We are seeking an experienced B2B commercial executive to deliver our growth ambitions. This role will be part of the leadership team, with significant influence over the direction of the business, and therefore the future of the people analytics profession globally.

The Chief Commercial Officer will be responsible for overseeing and driving our commercial strategy, business development operations, marketing efforts to achieve overall revenue growth and greater customer lifetime value. This person will play a key role in shaping our market presence, identifying growth opportunities, and ensuring effective execution of our commercial initiatives.

As an established leader, the right candidate will have proven experience of growing business through inspiring clients and prospective clients to build people analytics as a function and discipline. They will understand why scaling people analytics is an imperative for the modern Chief People Officer, and why evidence-based practices are essential for a contemporary human resources function.

Responsibilities

1. Commercial Strategy Development : Develop and execute a comprehensive commercial strategy that aligns with our overall business objectives.
2. Sales and Business Development : Lead and own sales and business development activity to achieve signings targets, including renewal business, “new logo” sales, while developing strong relationships with strategic clients.
3. Marketing and Branding : Lead the marketing team to develop and execute marketing programmes that map to B2B customer buying journey across multiple persona, support sales conversion and creates overall customer lifetime value. Oversee marketing campaigns, branding initiatives, and promotional activities that drive customer engagement and brand awareness.
4. Customer Success Management : Lead the client director team, comprised of people analytics experts, to understand clients’ people analytics needs, and continuously improve customer interactions, while renewing our business progressively.
5. Revenue Management : Manage pricing and risk strategies for profitable growth, steering sales’ contract negotiations in collaboration with the Chief Finance Officer, head of products and services and legal partners.
6. Go-to-Market Planning including New Market Expansion : Develop and implement sales coverage strategies and territory planning for the successful growth of the company’s footprint outside of the core markets of Europe and North America.
7. Performance Analysis : Analyse sales and market data to track performance metrics, market trends, and competitive landscape. Utilise data-driven insights to make informed strategic decisions and manage forecast accuracy.
8. Leadership and Team Development : Lead and manage a team of marketing and sales professionals and client directors. Currently this is a team of five sales and marketing professionals and three client directors. This executive will be responsible for hiring and building capability in line with business expansion over time.

Professional Qualities

• Displays substantial leadership and management capability built over a number of years in executive roles.
• Has tenacity and resilience to build the commercial capability of our firm, through the development of both people and processes.
• Is able to recruit, coach, inspire and motivate people to achieve extraordinary results.
• Builds relationships across clients with ease and perseverance and is able to converse effortlessly with senior executives in “corporate” roles to understand their needs and perspectives.
• Has a personal track record of selling six-figure professional services and solutions.
• Has a strong understanding of sales leadership, commercial strategies, marketing tactics and customer success management activities.
• Is an extraordinary collaborator and communicator, and is seen as an inspiring leader to colleagues outside their direct team.
• Excels in building profitable business.
• Loves human resources and the world of data and analytics.
• Is inspired by values of Communication, Accountability, One Firm and Expertise.

We are looking for a well-rounded, collaborative, and experienced executive, who enjoys “getting their hands dirty” while also building lasting relationships with Chief People Officers – and everything in between. Some personal sales are expected during the scale-up phase of commercial activities.

Culture and Compensation

While the role will command an attractive compensation package, it is important to note that our culture is one that strives for collective success, not individual success. The successful candidate will:

• Be purpose driven at their core, and want to make a difference to the world of people analytics.
• Be attracted to build profitable business, and share in that profit annually.
• Enjoy seeing their colleagues and team share equally in the success of the firm.
• Build short term wealth through cash compensation.

The compensation will include:

• An attractive base salary and core benefits
• Whole company total contract signings-based incentive plan
• Profit Sharing
• Equity

Work Location

Insight222 is headquartered in London, UK in a shared office environment. We have a wholly owned subsidiary in the USA with employees working remotely. All employees may, at times, work on client site when needed. This role will be a hybrid-office-WFH role, with a preference for candidates from the UK or USA.

This role will include travel to client locations and meeting sites predominantly across Europe and USA, with some travel increasingly to new markets in Asia, ANZ, Middle East, Africa and Latin America.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.