Child Information and Advice Officer
Job Details
Full Job Description
Child information and Advice Officer
Hourly rate: 14.43
Length of assignment: 3 months
Hours per week: 37 Monday-Friday
Office location: Sand Martin House Bittern Way Peterborough PE2 8TY
Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department.
This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care.
This is an office based role.
Key responsibilities:
-To deal
effectively with telephone and email enquiries from members of the
public, customers, services users, internal departments and
professionals and
from other agencies (e.g. schools, health,
police).
-To provide advice, guidance and prompt, high
quality responses to all
enquiries.
-To work with
professionals to provide feedback on progress and outcomes to
partner agencies, professional organisations and the public as
appropriate,
verbally or in writing.
-To accurately
gather, record and maintain highly sensitive and confidential
data
on the designated databases, collating key information relating to
Children's Social Care.
-To operate in accordance with the
GDPR, ensuring data is stored
accurately to enable the production
of statistical and management reports as
required.
-To
ensure appropriate contacts are swiftly and accurately progressed
to
relevant Social Workers and named partner representatives
within set
timescales.
-To seek advice and guidance from
Social Workers and partner
representatives in response to contacts
and queries as required.
-To ensure that contacts which are
not accepted by Children's Social Care are
sent to appropriate
support services, as directed by relevant Social Workers.
Child Information And Advice Officer
Opus People Solutions Ltd
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