Claims Handler - High Net Worth

Full Job Description

Claims Handler - High Net Worth

Salary DOE

Monday-Friday

Surrey

This will be a hybrid working role, with 1x/week in the office.

Do you have experience dealing with high net worth / private clients?

Are you looking for a new opportunity working for a global business with superb progression opportunities up for grab?

If so, please keep reading on as our High Net Worth team are seeking a proactive, highly organised, and client centred Claims Handler to join our dynamic team.

Servicing our clients in High Net Worth Household, you will be responsible for delivering a high quality, professional advice service concerning any claims issues. You effectively over exceed your clients’ expectations as you will be handling claims from beginning through to conclusion. In fulfilling the role, we are looking for someone keen to step up, build a solid relationship with our clients, and go the extra mile.

Duties:

• To assist clients with the presentation of valid insurance claims
• To drive insurance claims settlements and to settle claims within the limits of your authority under the company’s Delegated Authorities.
• To negotiate and obtain settlement of claims, liaising with clients, insurers, loss adjusters and any other relevant parties, as necessary
• To provide Account Directors, Account Executives and/or Directors with claims management information, as required
• To attend and make presentations at client meetings, as required
• To comply with relevant regulatory requirements and the company’s procedures
• To keep clients informed of progress at regular intervals
• To ensure that claims records are complete and kept up to date
• To maintain good working relationships with clients, colleagues and suppliers
• To undergo training in line with agreed objectives and keep up to date with technical, legal and market developments
• To maintain and develop personal knowledge and skills through Continuing Professional Development (CPD)
• Immediately advise your Manager of any problems which may fall outside your authority, level of experience or which in any way detract from your ability to achieve your work objectives
• To undertake additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors

Qualifications:

• Previous experience handling Delegated Authority claims from cradle to grave.
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Previous experience within the insurance industry and expert claims handling focus within Household/HNW claims.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes.
• Proficient in the utilisation of Acturis would be ideal.
• Eligible to work in the UK

Interested in finding out more?

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