Client Advisor Royal Opera House

PURPOSE OF ROLE

As a key brand ambassador, the Client Advisor is responsible for optimizing sales performance and contributing to the overall success of the boutique/store and the Bucherer experience. Delivering an exceptional client experience, building and establishing fruitful client relationships and working cohesively with the team to make every experience in the boutique a memorable one for the client.

KEY RESPONSIBILITIES / ACCOUNTABILITY

• Duties include but are not limited to; sales, merchandising, stock management, client relationship management, general housekeeping, maintaining stock integrity, etc.
• Achieve personal sales targets and KPI’s in a timely manner as set by the management team.
• Continuously build, develop and nurture a flourishing client database through excellent customer service and client relationship management with regular and appropriate outreach to clients by using the company tools available.
• Consistently going ‘above and beyond’ to deliver an outstanding client experience to facilitate repeat business.
• Develop exceptional brand and industry knowledge and understanding to appropriately identify clients’ needs.
• Be driven to exceed targets, both in sales figures and personal service levels through multiple communication channels.
• Be aware of, and knowledgeable about, new brands, products and launches and to update clients where appropriate.  
• Exhibit a high degree of passion and enthusiasm for the role, following The Bucherer Way in day-to-day tasks and communication with team members and clients alike.
• Ensure Mystery Shopping Guidelines are followed with every client
• Be aware of, and ensure compliance to all Health, Safety & Security procedures
• To adhere to and understand company policies and procedures and to conduct yourself in a way that is aligned with brand and company values at all times.
• Duties relating to stock replenishment, stock handling and housekeeping as instructed by Manager.
• Ensuring the full sales ceremony is completed including brand warranty activations, link adjustments and data capture to ensure excellency and effective client relationship management translates to repeat sales.

The above is representative of the main responsibilities of the role but is not an exhaustive list. Other reasonable duties may be assigned.

PRACTICAL / TECHNICAL KNOW HOW

• Sales expert with a renowned ability and excellent CRM proficiency.
• Previous experience working in a luxury retail/hospitality environment
• Previous experience working towards personal and store sales targets and working to deadlines.
• Ability to develop extensive brand and product knowledge
• Ability to perform sales ceremony in line with Mystery Shopping guidelines
• Computer literate with strong written and verbal communication skills
• Experience with aftercare management and link adjustment experience
• Experience with relevant software systems including Salesforce, Microsoft Office, POS, Radix etc

PERSON SPEC

  Inspiration / Excellence / Speed / Accountability / Inclusion*

• Passion for the products and brands
• Results orientated, actively strives to achieve personal and business KPI’s
• Demonstrates an attitude of positivity, professionalism, conscientiousness and reliability
• Embodies brand image for customers and the store team and demonstrates a strong understanding of the brand DNA
• Builds and maintains positive working relationships with team members as well as internal and external stakeholders
• Positive and proactive approach to work with a can-do attitude
• Client focused with the desire to deliver exceptional customer service
• Self-starter who takes initiative and is keen to adapt and learn
• Excellent communication skills, able to communicate with team members and internal & external stakeholders.
• Motivated & dedicated team member who willingly supports colleagues where needed
• Ability to work flexibly, embrace and manage change