Client Reporting, Fulfilment & Mailroom Executive

OVERALL SUMMARY

The Client Reporting, Fulfilment & Mailroom Team are responsible for the production of client outputs, statements and reports, on a daily, periodic and ad hoc basis, ensuring quality standards are governed and maintained. The team assumes ownership of the client reporting processes to ensure that checks, across all other departments, are complete, before generating, printing, and distributing reports and mail. Reporting timeliness and accuracy are key to this function. All incoming and outgoing mailroom activity for all of CBAM, including scanning, is undertaken by this team.

The role will be:

• To undertake the production/generation, printing and despatch/loading online of individual and bulk client outputs and documentation for all client types.
• To ensure all regulatory deadlines and responsibilities of the team are met and maintained.
• To be involved in the Mailroom activities of the team, as and when required.

RESPONSIBILITIES

• To undertake the full range of activities that fall within the remit of the Client Reporting, Fulfilment and Mailroom Team, including:
• Daily production, printing, despatch and loading online of all system produced client correspondence, including, but not limited to, contract notes, which must adhere to strict regulatory deadlines.
• Detailed checking and production of periodic valuation/statements on a quarterly basis.
• Production and despatch of annual tax statements.
• Undertake control checks to ensure quality, accuracy and completeness of client reporting.
• Ad hoc production of mass mailings to support the business.
• Bulk printing of documentation to support the business on a regular and ad hoc basis.
• Close liaison with other internal business units to ensure that an excellent service is provided to both internal and external clients, at all times.
• To administer incoming and outgoing mail for all clients, including sortation, distribution, scanning onto the document management system and archiving, where applicable.
• Assisting in collating departmental statistics on a daily and monthly basis, where appropriate.
• Assisting with maintaining an up-to-date Procedures Manual.
• To participate in the Appraisal and Development Scheme.
• Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity).
• To inform Line Manager of areas of concern and issues that may arise.

WE WOULD LOVE TO HEAR FROM YOU / PLEASE APPLY IF:

• Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage.
• Bulk printing (including mail merge production) experience would be an advantage.
• Strong Microsoft Excel skills essential.
• Flexibility and availability to work regularly outside of normal office hours (evenings and weekends), some of which would be at short notice.
• Keen attention to detail (system and non-system).
• Ability to work quickly and accurately within very tight deadlines.
• Good team player with the ability to work on own initiative.
• Good communication skills.
   

As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

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At Close Brothers Asset Management, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We are part of Close Brothers, a FTSE 250 leading UK merchant banking group. 

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. 

We are a team of about 800 people based in 14 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. 

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. 

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. 

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.