Client Services Coordinator
Job Details
Full Job Description
£26,000 - £28,000 + Full Training + Great Benefits
Warm. Inquisitive. Dynamic. These are the qualities that
align with our client's story of customer and employee focussed growth
over the last 59 years. In order to build on this proud history, an
exciting new opportunity is now available for a passionate, proactive
individual looking for a career not just a job, to join the UK's
leading communications provider as they continue to grow.
Our client has been specialists in bringing people and technology
together to create change for the better since 1965, transforming the
ways that people and technology connect and create value. With client
service excellence forming the backbone of the organisation, a
delivery focussed Client Services Coordinator is now required to join
an award-winning front-line team as part of a wide-ranging role in
which no two days are the same.
The successful candidate will
be a great communicator, have excellent time management and
organisational skills and most importantly, a passion for problem
solving. No previous experience of working within the technology
sector is required as all necessary training will be provided to the
candidate that can demonstrate the drive to succeed and a passion for
continuous professional development. Once embedded within the
supportive, friendly team you'll be provided with all the tools and
opportunities required to develop your career into areas including
project management, implementation or account management to name just
a few.
Working closely with the rest of the client fulfilment
team you will take ownership of all customer and project orders,
maintaining a high level of communication throughout, both externally
with customers and internally across departments.
Key
Responsibilities
- Support and provision of all products sold to both existing and new customers while delivering exceptional customer service
- Ensure regular communication with clients while exceeding their expectations
- Effectively deliver and communicate the agreed solution for Telephone and Data products.
- Maintain relationships with key partners, ensuring a unified service is provided from supplier to client
- Ensure constant improvement of the customer experience
- Coordinate internal and external resource
- Raise Purchase Orders and ordering materials to be sent to customers
- Liaise with networks on provisioning orders
- Raising or adding all aspects of the project billing to CRM
Skills &
Experience
- Previous experience in a problem-solving environment with a high interest in technology and innovation.
- Strong customer service skills
- A positive, can-do attitude
- Strong communication skills
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- The ability to coach others
- Ideally, an understanding of project management processes
Regardless of specific industry sector experience,
applications are encouraged from individuals with relevant
transferrable skills and a naturally deferential approach to
commercial customer interactions.
This is a fantastic
opportunity for an ambitious, engaging Client Services Coordinator to
become part of an expanding team offering genuine career development
opportunities and great job satisfaction from day one.
If
you're ready to take on this exciting challenge, we want to hear from
you. In return for your commitment, a competitive, negotiable salary
is on offer alongside an impressive employee focussed benefits package
designed around you. Apply now!
Client Services Coordinator
MaxAd Fixed Fee Recruitment
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