Client Services Coordinator

Full Job Description

Job Title:  Client Services Coordinator

Department :  Facilities -  Client Services

Location:  Leeds

Hours:  Flexibility required between core hours 8:30am – 5:30pm due to shift patterns as well as overtime cover between 7am and 9pm dependant on business demand (35-hour week)

About the Business: 

 Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

 Purpose of the role: 

To support all elements of client services, from reception and concierge to the complete servicing of meeting and events spaces.  Assisting with the day to day running of the Facilities helpdesk. Delivering a world-class, exceptional experience.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience: 

• Experience of working within a client services environment.
• Experience of using a room booking system, preferably Condeco.
• Knowledge of basic AV set-ups.
• Excellent IT skills to include all MS Office packages.

What can we offer you?

• Carers’ leave (up to five paid days’ leave towards caring responsibilities) 
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
• Contributory pension of up to 5%.
• Private healthcare policy 
• Death in service cover (4 x base salary).
• Cycle to work scheme.

 What happens next? 

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. 

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. 

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. 

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