Client Services Executive

Full Job Description

Are you a recent science graduate with a knack for customer service and a passion for making a difference in the world of medical research? Do you thrive in a fast-paced environment where every action contributes to meaningful advancements? If so, we have an exciting opportunity awaiting you!

Due to continued business growth our client seeks a Client Services Executive to join their busy and welcoming team in Burgess Hill.

As the driving force behind managing orders, handling complex quotations and ensuring seamless communication between customers & internal teams, this is a dynamic position that requires a quick-learn who thrives in a demanding and ever-changing industry.

Key Responsibilities:

• Processing orders efficiently from start to finish, ensuring accuracy and timely delivery
• Calculating complex quotations including product, packaging & international shipping/freight costs
• Maintaining regular communication with customers, addressing enquiries and concerns promptly to uphold exceptional service standards
• Work closely with internal departments to coordinate order fulfilment and meet delivery deadlines
• Keeping up to date with advancements in the biomedical field, leveraging your science background to provide expert advise on product selection

Key Skills:

• Recent graduate with a degree in Science (Biology or Chemistry), or a keen interest in biomedical markets is highly beneficial
• Strong interpersonal skills and a passion for delivering exceptional customer experience
• Meticulous attention to detail
• Proficient user of MS Packages & able to learn new CRMs with ease

The Package:

• Monday to Friday, 9am - 5pm (1hour lunch)
• 25,000pa
• 25 days holiday + bank holidays (rising to 27 after 3 years of service), private medical insurance & life assurance.
• Accessible by public transport & free onsite parking

If you're ready to embark on a rewarding career journey where you science background meets your passion for customer service, we want to hear from you!