Client Services Manager

Job Role

This is an exciting time to be joining one of the fastest growing privately held Contractor Management Organisation. We help some of the biggest organisations in the world with outsourced contractor management programmes.

And we want you to join us!!

We are looking for an experienced Client Services Manager to join our growing team covering the EMEA region! You will be responsible for managing onboarding pre-identified contingent workers and ensure they are engaged compliantly with our clients as well as overseeing an exciting spend management programme

Our core values.

CXC is a workplace like few others. Our people retention vastly outshines our talent and industry competitors. With shared values that are lived by all, our team is empowered to deliver a high-grade service that our clients have come to expect from the CXC brand.

Position Objectives & Responsibilities

• Relationship management related to all requirements in the implementation of new client solutions.

• Establish and develop relationships across the client’s business including senior managers / directors and line managers.

• Ensure a smooth on-boarding process for both transition and newly hired Contingent Workers and proactive management to ensure they are engaged throughout the onboarding process and during their assignment

• Responsible for the contingent worker care and management throughout their assignment.

• Responsible for ensuring the 100% adherence to all respective legal & compliance processes are completed satisfactorily throughout the on-boarding process.

• You will be the first point of contact for clients and contingent workers.

• Assist in the construction and maintenance of client specific operations manuals and operating processes and procedures.

• Ensure all requirements are entered onto and managed on the respective systems including the VMS platform and ensuring that data is 100% accurate and up to date.

• Manage daily trackers to ensure accurate overviews can be provided at short notice

• Manage and deliver ad hoc project work as required directed by the management team.

Qualifications & Experience

• A-level or equivalent job experience.

• Administration experience in a fast-paced, professional setting.

• Strong organisational and multitasking abilities.

• Effective communication skills.

• You will be able to use your own initiate; own the outcome and be service focused.

• Proficiency in using a VMS, CRM and HRIS system (training provided).

• Experience with supplier management programmes an advantage

• An initiative-taking and collaborative approach to problem-solving.

• A commitment to upholding the highest standards of compliance and quality.

• Fluent in German would be ideal

Skills & Knowledge

• Proven stakeholder management, verbal & written communication and influencing skills.

• You can collate Business Intelligence and present to stakeholders as required.

• Experience of managing onboarding and managing lifecycle or worker’s engagement.

• Diligent, coupled with strong administration skills.

• Inventive with commercial awareness and a purposeful mindset.

• A team player who can meet tight deadlines wen required.

• MS Office (Excel, Word, and PowerPoint)
• Must have knowledge of German labour & employment law (contingent workers), including labour leasing license (AÜG) and collective bargaining agreements (CBAs)

The ability to review and interpret Business Intelligence and provide meaningful insights – useful.