Clinical Assistant (Graduate MSK/ Sports Rehab)

Full Job Description

Clinical Assistant

Location: Croydon - Hybrid working available

Salary: £24,500

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

Key Responsibilities

Handling calls from patients, customers or treatment providers
Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
Supporting the Customer Experience Consultant with capturing patient and customer feedback
Able to work hybrid from home and office (Croydon or Manchester)
Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)

Benefits

25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)

Essential Experience

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation)
Have experience in delivering a high standard of customer service or administrative duties
Good attention to detail with the ability to work quickly and accurately in a fast paced environment
Good customer service skills, empathetic and looking to go above and beyond for resolution
Strong IT literacy skills including MS Office
Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
Holds or can obtain membership with BASRaT or SST

Desirable Experience

Relevant industry experience (healthcare/insurance)
Complaints and claims management experience (knowledge of FCA regulations highly beneficial)

About Company

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships