Co-ordinator: Lung, Sleep & Neurophysiology

Job Description:

Coordinator for Lung, Sleep and Neurophysiology

Cromwell Hospital, London SW5 0TU

Permanent

Up to £32,000 + Excellent benefits

Full time hours – 37.5 (Shifts are 9am to 5pm with occasional evening work and some hybrid working options available)

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview

The successful candidate will be an integral member of a rapidly growing diagnostics service within the Cromwell Hospital and will work across the Diagnostics service of Neurophysiology, Lung and Sleep. You will provide administrative support and assistance to facilitate a seamless patient journey for Lung & Sleep and Neurophysiology services

You’ll help us make health happen by:

• To work closely with the dedicated co-ordinators for Lung & Sleep and neurophysiology to provide a frictionless patient pathway.
• Reception/Telephone duties: To answer the telephone, deal with enquiries and relay messages and results accurately and promptly for the neurophysiology and Lung & sleep department.
• To support the reception roster of the Clinical Investigation Centre by providing cover when agreed.
• To produce daily clinic lists for the clinical teams and distribute to the relevant section, facilitating co-ordination and support for day to day clinics.
• To ensure finalised reports are collated and uploaded to the relevant centralised resource, and distributed to the appropriate referrer in an efficient and timely manner.
• Coordination of the Neuroscience MDT Meeting when required.
• To maintain the report trackers and to ensure completed reports are tracked and recorded as completed within set time-frames.
• To ensure accurate and timely application of charges for all completed procedures.
• To ensure all referral requests for bookings are actioned within 24 hours and to ensure all patients referred are registered and appointments times co-ordinated within 24 hours on receipt of referral.
• To ensure that patients booked in for testing procedures receive relevant patient information about their tests, prior to attendance at clinic or admission to hospital.

Key Skills / Qualifications needed for this role:

• Customer facing experience
• Experience in administration/coordination within a hospital setting
• IT literate – Microsoft office proficient
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills
• Able to work on own initiative, prioritise work and meet deadlines
• Good timekeeping but prepared to be flexible
• Work collaboratively with colleagues

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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