Collections Associates

Full Job Description

The Role:

As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies. You will work closely with customers to understand the reason for arrears, explore individual circumstances and make sure that a fair solution is implemented.

Key Objectives:

• Meet individual and team targets each month.
• Should be a team player, sharing best practice across the team to deliver improved performance or customer outcomes.
• Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes.
• Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a none standard/out of policy Treating Customers Fairly arrangement.
• To summarise to the customer the agreed arrangement, next steps, and future consequences of none payment.

Rewards

• Performance Based Bonus scheme
• Private Healthcare for you and your partner
• Life Insurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday (you can even buy and sell holiday days if needed!)
• Retail Discounts
• Cycle to Work vouchers
• Techsave scheme

Everyday Loans is committed to being a great place to work, and also has an active Employee Forum, Mental Health First Aiders, Social and Charity Committee.