Collections agent

Full Job Description

Job Title:                     Collections Specialist (Early)

PURPOSE SUMMARY:

To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

• Educated to A Level Standard or equivalent
• At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
• Experience in the automotive or consumer finance industry preferred
• Excel and Word – intermediate level