Commercial Motor Claims Handler

Full Job Description

Commercial Motor Claims Handler

About us

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future.

As a Commercial Motor claims handler you will take ownership of managing your own dedicated broker/client portfolio. You will take responsibility of end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need.   

We offer a fixed working pattern Monday to Friday between the hours of 9am – 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, either based in one of our offices in Birmingham or Leeds.

This roles reports into the Commercial Motor Claims Team Leader.

What you'll be doing:

You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire.  Our products include Trade, Fleet and single van policies, using multiple means of communication such as phone, email and SMS to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business.   

We are looking for proactive, experienced claims handlers to join our Birmingham, Leeds and Manchester locations to be part of our dedicated team to play an important part in our Commercial customer, claims journey.   

What you'll need:

Someone with existing motor claims experience, who excellent customer service and is up for the challenge to learn and develop. Bespoke handling agreement is crucial to us and our customers so attention detail is the key.

Desirable abilities are:

• Commercial Motor claims experience.

• Customer-focused and with the ability to work with important partners - both internally and externally

• Ability to gather accurate information

• Knowledge of insurance principles, fraud and investigation

Ways of Working:

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here .

Benefits:

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid